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IO 5 – Video Guide – Transcript of the
videos
Video 14 – Reservation Account Overview
Hello, welcome back to the FFOED video guide.
In the previous videos, we have created a floating reservation and assigned a room based on
the current availability. Now, we will take a look at the room account. Let’s start by creating
a three-night reservation with today’s arrival date. It’s up to you to choose the most
convenient place for reservation creation, but we will make the reservation directly from the
reservation calendar.
If you worry that the room is not cleaned, you can change the status to clean by simply
clicking on the housekeeping status icon and switching from untidy to clean. You can use
other project outputs on the website for more terms and details about the room statuses. Or
you can check the previous videos targeting these functions of the PREVIO.
In the first step, decrease the number of guests in the room to one and add individual
guests. You can change the meal plan to full board and motive to family visit and save the
reservation.
To enter the reservation again, you can double-click it in the reservation calendar and move
to “Account”. If you have created the corporate reservation and full details about the
company are present, you can change the owner of the individual items on the account,
simplifying the billing and payment process. You see the full list of posted services and
products within the column service. If needed, a more detailed description of the item is in
the brackets.
On the same row is the price, applied VAT and amount of the items posted on the room
account, which induce the final price of the item presented at the end of the row.
Sometimes, you will be asked to divide and merge the available items at the top of the
account. You can merge items by room type and by service or split them by quests or nights.
If you delete the automatically generated items from the account, you can simply recalculate
the services, and these will be present again. To add more services, you can click the green
button in the top right corner of the screen, which will open the list of available products
and services. You can choose from the list or create a new one. In this case, you need to
correctly choose the VAT level and be able to declare the charged amount. When adding the
services that are not listed in the available list, you should add them in the system settings to
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increase the power of the reporting. We will focus on this simple process in the upcoming
video.
Lastly, you can add a discount or surcharge. By clicking the per cent button, a new dialogue
will be opened, where you are choosing the type of discount or surcharge, its percentage
and services which will be affected by the discount. If you are applying the discounts, you
should also consider the different levels of VAT. At this point, it is crucial to consider that the
discounts are applied to the service groups. As the items might be freely added, not all will
be listed under the service groups.
After adding the discount, you can see that the standalone items are not touched, but the
discount is listed as a new item on the account.
That’s the first part of the account management. The following videos will look at the
deposits and pre-authorisations on the room account. But we will start by adding new
services for hotel guests.
See you in the following video.