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IO 5 – Video Guide – Transcript of the
videos
Video 18 – Ask-for-payment Automation
Hello, welcome back to the FFOED video guide.
We have the reservation with the issued Proforma Invoice for deposit payment. We need
the client to pay the predefined amount or the whole stay. Thanks to the other applications
available by the system provider and the possibility of handling online payments, we can use
the power of technology to increase our efficiency.
Let’s open the previously created reservation and move to the account section. There is the
pre-created proforma invoice for 5000 korunas. The payment section has the green plus icon
and the payment prescription icon. We can click the second one, which is currently red, and
no prescription has been created.
Before opening the new dialogue, the reservation must be saved.
The dialogue for sending emails with payment or guarantee requests is now open, and you
can specify the payment details. Firstly, define the payment amount and set the currency for
payment. The expiration date highlights the day when the last opportunity to pay the
requested guarantee is. After this date, the payment will not be available. Then you specify
the client email, which is directly loaded from the system, and the language for the template
in the system settings.
Based on the system settings, you can pick the preferred payment method, in this case, the
payment card, to guarantee the reservation of the bank transfer. If set up in the system
settings, you can allow the clients to pay the whole reservation amount at this stage and give
them a suitable discount. The hotel management manages this.
On the right-hand side, you can define additional actions of the system. The first two options
are for the successful deposit payment. The system can automatically send the confirmation
and accommodation voucher and change the reservation status to confirmed. When the
payment was not processed or was unsuccessful, the system directly sent the cancellation
letter to the client and switched the reservation status to cancelled.
The last thing you can do is update the email; again, this will be created by the hotel
management. By saving the setting, the system automatically sends the message to a
specific email, and the client can process the payment via online payment getaway or bank
transfer.
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After saving the procedure, you can see that the icon is green. After clicking the icon, you
can see the current status of the payment. You can see all the details previously created in a
very comprehensive way.
The next steps are directly mentioned in the request creation, and you should only control
and verify the entries.
It is faster, but you need to adopt more of the tools from the system provider.
In the next video, we will finish with account management and switch the reservation status
to check-out status.
See you in the following video.