The Framework for FrontOffice Employees Development
2021-2-CZ01-KA210-VET-000049509
Prague – February 2024 – 15. 2. 2024
Závěrečná zpráva, project review – diseminace
Meeting minutes
Attendance: Norbert Beták, Barbora Komínková
The content of the international meeting
• Barbora Komínková welcomed Norbert Beták at the UCP in Prague.
• Barbora presented feedback from stakeholders of the final workshop hosted by UCP in Vienna
House by Wyndham andel’s Prague, expected new approaches towards training of the hotel
employees and thein onboarding.
• Norbert showcased the current issues of the hoteliers in Slovakia in connection to the
content of the FFOED project, where the need for updated basics delivery and mutual
development of the soft and hard skills. The biggest issues are:
• The lack of comprehensive understanding of the front office operations.
• Isolated education of hard skills and soft skills.
• Low qualification of the employees on entry level positions.
• Lack of training materials (SOPs, scenarios, guides and tutorials).
• Many mistakes caused by insufficient training.
Conclusion
Was agreed the need of further dissemination of the FFOED outputs. and their
delivery to contacts created during the FFOED creation and dissemination. Further
development of the partnership with the industry and popularization of the professional
development and education.
In Prague 15. 2. 2024
Barbora Komínková