The Framework for FrontOffice Employees Development
2021-2-CZ01-KA210-VET-000049509
Midterm Meeting – Prague – February 2024 – 26. 2. 2024
Meeting minutes
Attendance: Hana Bieliková, Štěpán Chalupa
(declared by the Attendance list for the transnational project meeting)
The content of the international meeting
• Štěpán Chalupa welcomed Hana Bieliková at the UCP in Prague.
• Štěpán presented the main outputs of the final workshop hosted by UCP in Vienna
House by Wyndham andel’s Prague.
• The feedback from hoteliers was discussed in the context of further
development of the FFOED content.
• The new functionality of Previo was presented and the insights form the
system development were shared.
• New approaches towards training of the hotel employees and their
onboarding were discussed.
• Hana showcased the current issues of the hoteliers in Slovakia in connection to the
content of the FFOED project, where the need for updated basics delivery and mutual
development of the soft and hard skills. The biggest issues are:
• The lack of comprehensive understanding of the front office operations.
• Isolated education of hard skills and soft skills.
• Low qualification of the employees on entry level positions.
• Lack of training materials (SOPs, scenarios, guides and tutorials).
• Many mistakes caused by insufficient training.
Conclusion
Both partners agreed on the need of further development of the FFOED outputs and their
delivery to contacts created during the FFOED creation and dissemination. Further
development of the partnership with the industry and popularization of the professional
development and education.
In Prague 26. 2. 2024
Štěpán Chalupa