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IO 1 – Standard Operating Procedures
SOP X – Template
LOGO “Template for SOPs”
Created by List the name of the author of the SOP
Issued on List the date when the SOP was issued
Created for List all the team members who are involved in the procedure
Updated by In case of an SOP update, add the person responsible for such an update
Updated on In case of an SOP update, add the date of such an update
Introduction
This section presents the basic idea in the context of previous and upcoming procedures.
Purpose
Description of the main purpose of the SOP. Linked to the introduction section.
The direct goal includes the measures and key activities to be processed.
Procedure
Individual steps are supported by precise formulations if needed. Finally, the steps are listed
concerning the mentioned goal.
Critical points and unstandardized situations
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Lastly, the critical points and possible solutions are mentioned to provide a comprehensive
understanding of the problem, SOP. These must be handled individually and are part of the
empirical training focused on problem-solving, empathy and advanced customer care.