J 2016

Service blueprint and discrete simulation in hospitality practice (case study)

HÁN, Jan, Zdena LUSTIGOVÁ and Štěpán CHALUPA

Basic information

Original name

Service blueprint and discrete simulation in hospitality practice (case study)

Name in Czech

Service Blueprinting a diskrétní simulace v pohostinské praxi (případová studie)

Authors

HÁN, Jan, Zdena LUSTIGOVÁ and Štěpán CHALUPA

Edition

Acta academia karviniensia, Karviná, Slezská univerzita v Opavě, Obchodně podnikatelská fakulta v Karviné, 2016, 1212-415X

Other information

Language

English

Type of outcome

Article in a journal

Country of publisher

Czech Republic

Confidentiality degree

is not subject to a state or trade secret

Organization unit

University College Prague – University of International Relations and Institute of Hospitality Management and Economics, Ltd.

Keywords in English

hotel, modelling, service, simulation.

Tags

International impact, Reviewed
Changed: 24/11/2016 08:21, Ing. Štěpán Chalupa, Ph.D.