Service blueprint and discrete simulation in hospitality practice (case study)

@article{17906,
   author = {Hán, Jan and Lustigová, Zdena and Chalupa, Štěpán},
   article_location = {Karviná},
   article_number = {3.},
   keywords = {hotel, modelling, service, simulation.},
   language = {eng},
   issn = {1212-415X},
   journal = {Acta academia karviniensia},
   title = {Service blueprint and discrete simulation in hospitality practice (case study)},
   volume = {XVI},
   year = {2016}
}

TY  - JOUR
ID  - 17906
AU  - Hán, Jan - Lustigová, Zdena - Chalupa, Štěpán
PY  - 2016
TI  - Service blueprint and discrete simulation in hospitality practice (case study)
JF  - Acta academia karviniensia
VL  - XVI
IS  - 3.
SP  - 16-24
EP  - 16-24
PB  - Slezská univerzita v Opavě, Obchodně podnikatelská fakulta v Karviné
SN  - 1212415X
KW  - hotel, modelling, service, simulation.
ER  - 

HÁN, Jan, Zdena LUSTIGOVÁ and Štěpán CHALUPA. Service blueprint and discrete simulation in hospitality practice (case study). \textit{Acta academia karviniensia}. Karviná: Slezská univerzita v Opavě, Obchodně podnikatelská fakulta v Karviné, 2016, XVI, 3., p.~16-24, 87 pp. ISSN~1212-415X.