J 2016

Service blueprint and discrete simulation in hospitality practice (case study)

HÁN, Jan; Zdena LUSTIGOVÁ and Štěpán CHALUPA

Basic information

Original name

Service blueprint and discrete simulation in hospitality practice (case study)

Name in Czech

Service Blueprinting a diskrétní simulace v pohostinské praxi (případová studie)

Authors

HÁN, Jan; Zdena LUSTIGOVÁ and Štěpán CHALUPA

Edition

Acta academia karviniensia, Karviná, Slezská univerzita v Opavě, Obchodně podnikatelská fakulta v Karviné, 2016, 1212-415X

Other information

Language

English

Type of outcome

Article in a journal

Country of publisher

Czech Republic

Confidentiality degree

is not subject to a state or trade secret

Organization unit

University College Prague – University of International Relations and Institute of Hospitality Management and Economics, Ltd.

Keywords in English

hotel, modelling, service, simulation.

Tags

International impact, Reviewed
Changed: 24/11/2016 08:21, Ing. Štěpán Chalupa, Ph.D.