Service blueprint and discrete simulation in hospitality practice (case study)

Service Blueprinting a diskrétní simulace v pohostinské praxi (případová studie)

HÁN, Jan; Zdena LUSTIGOVÁ and Štěpán CHALUPA

Acta academia karviniensia, Karviná, Slezská univerzita v Opavě, Obchodně podnikatelská fakulta v Karviné, 2016, 1212-415X

English

Article in a journal

Czech Republic

is not subject to a state or trade secret

University College Prague – University of International Relations and Institute of Hospitality Management and Economics, Ltd.

hotel, modelling, service, simulation.

International impact, Reviewed