ČECH, Petr, Jan CHROMÝ, Štěpán CHALUPA and Eliška PROCHÁZKOVÁ. Managerial Communication in Tourist Industry. In Khalid S. Soliman. Proceedings of the 33rd International Business Information Management Association Conference (IBIMA). Granada: International Business Information Management Association, 2019, p. 2074-2081. ISBN 978-0-9998551-2-6.
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Basic information
Original name Managerial Communication in Tourist Industry
Authors ČECH, Petr (203 Czech Republic, guarantor, belonging to the institution), Jan CHROMÝ (203 Czech Republic, belonging to the institution), Štěpán CHALUPA (203 Czech Republic, belonging to the institution) and Eliška PROCHÁZKOVÁ (203 Czech Republic).
Edition Granada, Proceedings of the 33rd International Business Information Management Association Conference (IBIMA), p. 2074-2081, 8 pp. 2019.
Publisher International Business Information Management Association
Other information
Original language English
Type of outcome Proceedings paper
Field of Study 50204 Business and management
Country of publisher United States of America
Confidentiality degree is not subject to a state or trade secret
Publication form storage medium (CD, DVD, flash disk)
Organization unit University College Prague – University of International Relations and Institute of Hospitality Management and Economics, Ltd.
ISBN 978-0-9998551-2-6
UT WoS 000503988803052
Keywords in English communication; management; managerial communication; tourist industry
Tags International impact, Reviewed
Changed by Changed by: Ing. Bc. Jan Chromý, Ph.D., učo 4147. Changed: 5/3/2020 07:57.
Abstract
Effective and accurate managerial communication is a crucial part of management and acts as one of factors to become a successful manager. This article´s authors carried out research among managers in tourist industry to find out their opinions on communication and how communication is used during their working day as well as the assessment of different communication channels for delivering content to the addressee. Individual variables have been applied to statistical dependency testing methods that have enabled either to validate or refute hypotheses. The research outcomes show that despite the current trend towards using electronic means of communication, the most common mode of communicating with colleagues is "face to face" communication. This type of communication was also rated by respondents as the most important for transmitting the message to the addressee. It has failed to prove the dependence between the frequency of communications and the level of management, gender, age of respondents, and organization size. This dependence has not been proved even in relation to the evaluation of the different ways of communication significance for data transmission.
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