HÁN, Jan, Martin PETŘÍČEK a Štěpán CHALUPA. Business Process Management Approach in the Hospitality Industry. In Huub Ruël, Angelique Lombarts. Sustainable Hospitality Management: Designing Meaningful Encounters with Talent and Technology. First edition. UK: Emerald Publishing Limited, 2020, s. 167-182. Advanced Series in Management. ISBN 978-1-83909-266-4. Dostupné z: https://dx.doi.org/10.1108/S1877-636120200000024011.
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Základní údaje
Originální název Business Process Management Approach in the Hospitality Industry
Název anglicky Business Process Management Approach in the Hospitality Industry
Autoři HÁN, Jan, Martin PETŘÍČEK a Štěpán CHALUPA.
Vydání First edition. UK, Sustainable Hospitality Management: Designing Meaningful Encounters with Talent and Technology, od s. 167-182, 16 s. Advanced Series in Management, 2020.
Nakladatel Emerald Publishing Limited
Další údaje
Typ výsledku Kapitola resp. kapitoly v odborné knize
Utajení není předmětem státního či obchodního tajemství
Forma vydání tištěná verze "print"
Organizační jednotka University College Prague – Vysoká škola mezinárodních vztahů a Vysoká škola hotelová a ekonomická s.r.o.
ISBN 978-1-83909-266-4
Doi http://dx.doi.org/10.1108/S1877-636120200000024011
Klíčová slova česky Business process management; processes; modelling; simulation; simulator; hotel
Klíčová slova anglicky Business process management; processes; modelling; simulation; simulator; hotel
Příznaky Mezinárodní význam, Recenzováno
Návaznosti TL01000191, projekt VaV.
Změnil Změnil: doc. Ing. Martin Petříček, Ph.D., učo 14750. Změněno: 9. 1. 2021 09:33.
Anotace
This chapter deals with the specific principles and issues of the modelling and simulation of hospitality processes. The methodology of hospitality processes modelling is described, and the set of modelled business processes is presented. This chapter shows the selected opportunities and threats of Business ProcessesManagement approach in the hospitality industry. The second part of this chapter is focussed on the business processes simulation as the method of hospitality managers training. The basic proposal of the hotel business processes simulator is presented. The simulated processes structure– monitored KPIs and the simulator functionality are shown as the part of the hotel simulator design to be discussed before the implementation phase of the project.
Anotace anglicky
This chapter deals with the specific principles and issues of the modelling and simulation of hospitality processes. The methodology of hospitality processes modelling is described, and the set of modelled business processes is presented. This chapter shows the selected opportunities and threats of Business ProcessesManagement approach in the hospitality industry. The second part of this chapter is focussed on the business processes simulation as the method of hospitality managers training. The basic proposal of the hotel business processes simulator is presented. The simulated processes structure– monitored KPIs and the simulator functionality are shown as the part of the hotel simulator design to be discussed before the implementation phase of the project.
VytisknoutZobrazeno: 5. 7. 2024 04:46