C 2020

Business Process Management Approach in the Hospitality Industry

HÁN, Jan, Martin PETŘÍČEK a Štěpán CHALUPA

Základní údaje

Originální název

Business Process Management Approach in the Hospitality Industry

Název anglicky

Business Process Management Approach in the Hospitality Industry

Autoři

HÁN, Jan, Martin PETŘÍČEK a Štěpán CHALUPA

Vydání

First edition. UK, Sustainable Hospitality Management: Designing Meaningful Encounters with Talent and Technology, od s. 167-182, 16 s. Advanced Series in Management, 2020

Nakladatel

Emerald Publishing Limited

Další údaje

Typ výsledku

Kapitola resp. kapitoly v odborné knize

Utajení

není předmětem státního či obchodního tajemství

Forma vydání

tištěná verze "print"

Organizační jednotka

University College Prague – Vysoká škola mezinárodních vztahů a Vysoká škola hotelová a ekonomická s.r.o.

ISBN

978-1-83909-266-4

DOI

Klíčová slova česky

Business process management; processes; modelling; simulation; simulator; hotel

Klíčová slova anglicky

Business process management; processes; modelling; simulation; simulator; hotel

Příznaky

Mezinárodní význam, Recenzováno

Návaznosti

TL01000191, projekt VaV.
Změněno: 9. 1. 2021 09:33, doc. Ing. Martin Petříček, Ph.D.

Anotace

ORIG EN

V originále

This chapter deals with the specific principles and issues of the modelling and simulation of hospitality processes. The methodology of hospitality processes modelling is described, and the set of modelled business processes is presented. This chapter shows the selected opportunities and threats of Business ProcessesManagement approach in the hospitality industry. The second part of this chapter is focussed on the business processes simulation as the method of hospitality managers training. The basic proposal of the hotel business processes simulator is presented. The simulated processes structure– monitored KPIs and the simulator functionality are shown as the part of the hotel simulator design to be discussed before the implementation phase of the project.

Anglicky

This chapter deals with the specific principles and issues of the modelling and simulation of hospitality processes. The methodology of hospitality processes modelling is described, and the set of modelled business processes is presented. This chapter shows the selected opportunities and threats of Business ProcessesManagement approach in the hospitality industry. The second part of this chapter is focussed on the business processes simulation as the method of hospitality managers training. The basic proposal of the hotel business processes simulator is presented. The simulated processes structure– monitored KPIs and the simulator functionality are shown as the part of the hotel simulator design to be discussed before the implementation phase of the project.