C 2020

Business Process Management Approach in the Hospitality Industry

HÁN, Jan, Martin PETŘÍČEK and Štěpán CHALUPA

Basic information

Original name

Business Process Management Approach in the Hospitality Industry

Name (in English)

Business Process Management Approach in the Hospitality Industry

Authors

HÁN, Jan, Martin PETŘÍČEK and Štěpán CHALUPA

Edition

First edition. UK, Sustainable Hospitality Management: Designing Meaningful Encounters with Talent and Technology, p. 167-182, 16 pp. Advanced Series in Management, 2020

Publisher

Emerald Publishing Limited

Other information

Type of outcome

Kapitola resp. kapitoly v odborné knize

Confidentiality degree

není předmětem státního či obchodního tajemství

Publication form

printed version "print"

Organization unit

University College Prague – University of International Relations and Institute of Hospitality Management and Economics, Ltd.

ISBN

978-1-83909-266-4

DOI

Keywords (in Czech)

Business process management; processes; modelling; simulation; simulator; hotel

Keywords in English

Business process management; processes; modelling; simulation; simulator; hotel

Tags

International impact, Reviewed

Links

TL01000191, research and development project.
Změněno: 9/1/2021 09:33, doc. Ing. Martin Petříček, Ph.D.

Abstract

ORIG EN

V originále

This chapter deals with the specific principles and issues of the modelling and simulation of hospitality processes. The methodology of hospitality processes modelling is described, and the set of modelled business processes is presented. This chapter shows the selected opportunities and threats of Business ProcessesManagement approach in the hospitality industry. The second part of this chapter is focussed on the business processes simulation as the method of hospitality managers training. The basic proposal of the hotel business processes simulator is presented. The simulated processes structure– monitored KPIs and the simulator functionality are shown as the part of the hotel simulator design to be discussed before the implementation phase of the project.

In English

This chapter deals with the specific principles and issues of the modelling and simulation of hospitality processes. The methodology of hospitality processes modelling is described, and the set of modelled business processes is presented. This chapter shows the selected opportunities and threats of Business ProcessesManagement approach in the hospitality industry. The second part of this chapter is focussed on the business processes simulation as the method of hospitality managers training. The basic proposal of the hotel business processes simulator is presented. The simulated processes structure– monitored KPIs and the simulator functionality are shown as the part of the hotel simulator design to be discussed before the implementation phase of the project.