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@inbook{26025, author = {Hán, Jan and Petříček, Martin and Chalupa, Štěpán}, address = {UK}, booktitle = {Sustainable Hospitality Management: Designing Meaningful Encounters with Talent and Technology}, doi = {http://dx.doi.org/10.1108/S1877-636120200000024011}, edition = {First edition}, editor = {Huub Ruël, Angelique Lombarts}, keywords = {Business process management; processes; modelling; simulation; simulator; hotel}, howpublished = {tištěná verze "print"}, location = {UK}, isbn = {978-1-83909-266-4}, pages = {167-182}, publisher = {Emerald Publishing Limited}, title = {Business Process Management Approach in the Hospitality Industry}, year = {2020} }
TY - CHAP ID - 26025 AU - Hán, Jan - Petříček, Martin - Chalupa, Štěpán PY - 2020 TI - Business Process Management Approach in the Hospitality Industry VL - Advanced Series in Management PB - Emerald Publishing Limited CY - UK SN - 9781839092664 KW - Business process management KW - processes KW - modelling KW - simulation KW - simulator KW - hotel N2 - This chapter deals with the specific principles and issues of the modelling and simulation of hospitality processes. The methodology of hospitality processes modelling is described, and the set of modelled business processes is presented. This chapter shows the selected opportunities and threats of Business ProcessesManagement approach in the hospitality industry. The second part of this chapter is focussed on the business processes simulation as the method of hospitality managers training. The basic proposal of the hotel business processes simulator is presented. The simulated processes structure– monitored KPIs and the simulator functionality are shown as the part of the hotel simulator design to be discussed before the implementation phase of the project. ER -
HÁN, Jan, Martin PETŘÍČEK and Štěpán CHALUPA. Business Process Management Approach in the Hospitality Industry. In Huub Ru\"el, Angelique Lombarts. \textit{Sustainable Hospitality Management: Designing Meaningful Encounters with Talent and Technology}. First edition. UK: Emerald Publishing Limited, 2020, p.~167-182. Advanced Series in Management. ISBN~978-1-83909-266-4. Available from: https://dx.doi.org/10.1108/S1877-636120200000024011.
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