HÁN, Jan, Martin PETŘÍČEK and Štěpán CHALUPA. Business Process Management Approach in the Hospitality Industry. In Huub Ruël, Angelique Lombarts. Sustainable Hospitality Management: Designing Meaningful Encounters with Talent and Technology. First edition. UK: Emerald Publishing Limited, 2020, p. 167-182. Advanced Series in Management. ISBN 978-1-83909-266-4. Available from: https://dx.doi.org/10.1108/S1877-636120200000024011.
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Basic information
Original name Business Process Management Approach in the Hospitality Industry
Name (in English) Business Process Management Approach in the Hospitality Industry
Authors HÁN, Jan, Martin PETŘÍČEK and Štěpán CHALUPA.
Edition First edition. UK, Sustainable Hospitality Management: Designing Meaningful Encounters with Talent and Technology, p. 167-182, 16 pp. Advanced Series in Management, 2020.
Publisher Emerald Publishing Limited
Other information
Type of outcome Chapter(s) of a specialized book
Confidentiality degree is not subject to a state or trade secret
Publication form printed version "print"
Organization unit University College Prague – University of International Relations and Institute of Hospitality Management and Economics, Ltd.
ISBN 978-1-83909-266-4
Doi http://dx.doi.org/10.1108/S1877-636120200000024011
Keywords (in Czech) Business process management; processes; modelling; simulation; simulator; hotel
Keywords in English Business process management; processes; modelling; simulation; simulator; hotel
Tags International impact, Reviewed
Links TL01000191, research and development project.
Changed by Changed by: doc. Ing. Martin Petříček, Ph.D., učo 14750. Changed: 9/1/2021 09:33.
Abstract
This chapter deals with the specific principles and issues of the modelling and simulation of hospitality processes. The methodology of hospitality processes modelling is described, and the set of modelled business processes is presented. This chapter shows the selected opportunities and threats of Business ProcessesManagement approach in the hospitality industry. The second part of this chapter is focussed on the business processes simulation as the method of hospitality managers training. The basic proposal of the hotel business processes simulator is presented. The simulated processes structure– monitored KPIs and the simulator functionality are shown as the part of the hotel simulator design to be discussed before the implementation phase of the project.
Abstract (in English)
This chapter deals with the specific principles and issues of the modelling and simulation of hospitality processes. The methodology of hospitality processes modelling is described, and the set of modelled business processes is presented. This chapter shows the selected opportunities and threats of Business ProcessesManagement approach in the hospitality industry. The second part of this chapter is focussed on the business processes simulation as the method of hospitality managers training. The basic proposal of the hotel business processes simulator is presented. The simulated processes structure– monitored KPIs and the simulator functionality are shown as the part of the hotel simulator design to be discussed before the implementation phase of the project.
PrintDisplayed: 5/7/2024 14:58