C
2020
Business Process Management Approach in the Hospitality Industry
HÁN, Jan, Martin PETŘÍČEK and Štěpán CHALUPA
Basic information
Original name
Business Process Management Approach in the Hospitality Industry
Name (in English)
Business Process Management Approach in the Hospitality Industry
Edition
First edition. UK, Sustainable Hospitality Management: Designing Meaningful Encounters with Talent and Technology, p. 167-182, 16 pp. Advanced Series in Management, 2020
Publisher
Emerald Publishing Limited
Other information
Type of outcome
Kapitola resp. kapitoly v odborné knize
Confidentiality degree
není předmětem státního či obchodního tajemství
Publication form
printed version "print"
Organization unit
University College Prague – University of International Relations and Institute of Hospitality Management and Economics, Ltd.
Keywords (in Czech)
Business process management; processes; modelling; simulation; simulator; hotel
Keywords in English
Business process management; processes; modelling; simulation; simulator; hotel
Tags
International impact, Reviewed
Links
TL01000191, research and development project.
V originále
This chapter deals with the specific principles and issues of the modelling and simulation of hospitality processes. The methodology of hospitality processes modelling is described, and the set of modelled business processes is presented. This chapter shows the selected opportunities and threats of Business ProcessesManagement approach in the hospitality industry. The second part of this chapter is focussed on the business processes simulation as the method of hospitality managers training. The basic proposal of the hotel business processes simulator is presented. The simulated processes structure– monitored KPIs and the simulator functionality are shown as the part of the hotel simulator design to be discussed before the implementation phase of the project.
In English
This chapter deals with the specific principles and issues of the modelling and simulation of hospitality processes. The methodology of hospitality processes modelling is described, and the set of modelled business processes is presented. This chapter shows the selected opportunities and threats of Business ProcessesManagement approach in the hospitality industry. The second part of this chapter is focussed on the business processes simulation as the method of hospitality managers training. The basic proposal of the hotel business processes simulator is presented. The simulated processes structure– monitored KPIs and the simulator functionality are shown as the part of the hotel simulator design to be discussed before the implementation phase of the project.
Displayed: 9/11/2024 18:49