C
2020
Business Process Management Approach in the Hospitality Industry
HÁN, Jan, Martin PETŘÍČEK a Štěpán CHALUPA
Základní údaje
Originální název
Business Process Management Approach in the Hospitality Industry
Název anglicky
Business Process Management Approach in the Hospitality Industry
Vydání
First edition. UK, Sustainable Hospitality Management: Designing Meaningful Encounters with Talent and Technology, od s. 167-182, 16 s. Advanced Series in Management, 2020
Nakladatel
Emerald Publishing Limited
Další údaje
Typ výsledku
Kapitola resp. kapitoly v odborné knize
Utajení
není předmětem státního či obchodního tajemství
Forma vydání
tištěná verze "print"
Organizační jednotka
University College Prague – Vysoká škola mezinárodních vztahů a Vysoká škola hotelová a ekonomická s.r.o.
Klíčová slova česky
Business process management; processes; modelling; simulation; simulator; hotel
Klíčová slova anglicky
Business process management; processes; modelling; simulation; simulator; hotel
Příznaky
Mezinárodní význam, Recenzováno
Návaznosti
TL01000191, projekt VaV.
V originále
This chapter deals with the specific principles and issues of the modelling and simulation of hospitality processes. The methodology of hospitality processes modelling is described, and the set of modelled business processes is presented. This chapter shows the selected opportunities and threats of Business ProcessesManagement approach in the hospitality industry. The second part of this chapter is focussed on the business processes simulation as the method of hospitality managers training. The basic proposal of the hotel business processes simulator is presented. The simulated processes structure– monitored KPIs and the simulator functionality are shown as the part of the hotel simulator design to be discussed before the implementation phase of the project.
Anglicky
This chapter deals with the specific principles and issues of the modelling and simulation of hospitality processes. The methodology of hospitality processes modelling is described, and the set of modelled business processes is presented. This chapter shows the selected opportunities and threats of Business ProcessesManagement approach in the hospitality industry. The second part of this chapter is focussed on the business processes simulation as the method of hospitality managers training. The basic proposal of the hotel business processes simulator is presented. The simulated processes structure– monitored KPIs and the simulator functionality are shown as the part of the hotel simulator design to be discussed before the implementation phase of the project.
Zobrazeno: 22. 11. 2024 12:47