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@article{26985, author = {Chalupa, Štěpán and Chadt, Karel}, article_location = {Srbsko}, article_number = {2}, doi = {http://dx.doi.org/10.18421/TEM102-05}, keywords = {Soft skills training, in-field training, soft skills development, hospitality.}, language = {eng}, issn = {2217-8309}, journal = {TEM JOURNAL}, title = {The Perception of Soft Skills and Their Training at Hotel Front – Office in Connection to CoVid-19 Pandemics}, url = {https://www.temjournal.com/content/102/TEMJournalMay2021_517_521.html}, volume = {2021}, year = {2021} }
TY - JOUR ID - 26985 AU - Chalupa, Štěpán - Chadt, Karel PY - 2021 TI - The Perception of Soft Skills and Their Training at Hotel Front – Office in Connection to CoVid-19 Pandemics JF - TEM JOURNAL VL - 2021 IS - 2 PB - UIKTEN - Association for Information Communication Technology Education and Science SN - 22178309 KW - Soft skills training, in-field training, soft skills development, hospitality. UR - https://www.temjournal.com/content/102/TEMJournalMay2021_517_521.html N2 - This paper deals with soft skills training in the hospitality industry during the pandemic of Covid - 19. Based on the semi-structured interviews with hotel and front office managers, the main topics of communication with clients and their issues were identified, and the insufficiencies in employee approach towards these situations. The findings show that the employees are not prepared for critical situations and need proper soft skills training. This paper proposes virtual reality as a platform for real situation training, including feedback and in-training evaluation. ER -
CHALUPA, Štěpán a Karel CHADT. The Perception of Soft Skills and Their Training at Hotel Front – Office in Connection to CoVid-19 Pandemics. \textit{TEM JOURNAL}. Srbsko: UIKTEN - Association for Information Communication Technology Education and Science, 2021, roč.~2021, č.~2. ISSN~2217-8309. Dostupné z: https://dx.doi.org/10.18421/TEM102-05.
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