CHALUPA, Štěpán, Martin KOTEK, Jan HUSAK, Jakub STEJSKAL, Michal KOTEK, Martina PERUTKOVA, Jirina JENCKOVA a Martin KOCOUREK. The Proposal of Virtual Reality Model for Hotel Front Office Employees Training. Online. In Khalid S. Solimon. STEJSKAL, Jakub a Michal KOTEK. Proceedings of the 38th International Business Information Management Association (IBIMA). Sevilla: International Business Information Management Association (IBIMA), 2021, s. 2929-2935. ISBN 978-0-9998551-7-1.
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Základní údaje
Originální název The Proposal of Virtual Reality Model for Hotel Front Office Employees Training
Název anglicky The Proposal of Virtual Reality Model for Hotel Front Office Employees Training
Autoři CHALUPA, Štěpán, Martin KOTEK, Jan HUSAK, Jakub STEJSKAL, Michal KOTEK, Martina PERUTKOVA, Jirina JENCKOVA a Martin KOCOUREK.
Vydání Sevilla, Proceedings of the 38th International Business Information Management Association (IBIMA), od s. 2929-2935, 7 s. 2021.
Nakladatel International Business Information Management Association (IBIMA)
Další údaje
Typ výsledku Stať ve sborníku
Utajení není předmětem státního či obchodního tajemství
Forma vydání elektronická verze "online"
Organizační jednotka University College Prague – Vysoká škola mezinárodních vztahů a Vysoká škola hotelová a ekonomická s.r.o.
ISBN 978-0-9998551-7-1
ISSN 2767-9640
Klíčová slova anglicky Virtual reality, soft skills training, photogrammetry, eye-tracking.
Příznaky Mezinárodní význam, Recenzováno
Návaznosti TL04000153, projekt VaV.
Změnil Změnil: Ing. Štěpán Chalupa, Ph.D., učo 10522. Změněno: 15. 2. 2022 21:25.
Anotace
This article aims to propose the model of hotel front office for virtual reality-based training as a platform for the development of the hotel employees' soft skills, stress management and advanced customer care. Due to CoVid-19 pandemics, the hoteliers are struggling to keep up with the employers in other service-oriented industries that propose higher salaries and more workspace stability to former hotel employees. Due to the lack of employees and changes in the labor market, hoteliers need to find sophisticated employee training and requalification approaches. The new employees are commonly hired from other industries with a lower proportion of employee to customer interactions. This article proposes the training environment for soft skills development and the methodology for such a training program. Photogrammetry was used to create the realistic model of the hotel front office, and the avatars were made using the Virtual Capture and post-production in 3D Studio Max. Using this approach, trainees can train their communication skills and directly see the mimics and the changes in non-verbal communication, improving their empathy and observation skills. The educational institutions and professional associations can implement this model, and individual businesses to support their operations and reduce the time needed to prepare the new employees while onboarding.
Anotace anglicky
This article aims to propose the model of hotel front office for virtual reality-based training as a platform for the development of the hotel employees' soft skills, stress management and advanced customer care. Due to CoVid-19 pandemics, the hoteliers are struggling to keep up with the employers in other service-oriented industries that propose higher salaries and more workspace stability to former hotel employees. Due to the lack of employees and changes in the labor market, hoteliers need to find sophisticated employee training and requalification approaches. The new employees are commonly hired from other industries with a lower proportion of employee to customer interactions. This article proposes the training environment for soft skills development and the methodology for such a training program. Photogrammetry was used to create the realistic model of the hotel front office, and the avatars were made using the Virtual Capture and post-production in 3D Studio Max. Using this approach, trainees can train their communication skills and directly see the mimics and the changes in non-verbal communication, improving their empathy and observation skills. The educational institutions and professional associations can implement this model, and individual businesses to support their operations and reduce the time needed to prepare the new employees while onboarding.
VytisknoutZobrazeno: 9. 7. 2024 03:00