D 2022

The Impact of Covid-19 on Marketing Mix and Economics of Airlines

MELAS, Dávid and Martin PETŘÍČEK

Basic information

Original name

The Impact of Covid-19 on Marketing Mix and Economics of Airlines

Name (in English)

The Impact of Covid-19 on Marketing Mix and Economics of Airlines

Authors

MELAS, Dávid and Martin PETŘÍČEK

Edition

2022 New Trends in Aviation Development (NTAD), 2022

Publisher

IEEE

Other information

Type of outcome

Stať ve sborníku

Confidentiality degree

není předmětem státního či obchodního tajemství

Organization unit

University College Prague – University of International Relations and Institute of Hospitality Management and Economics, Ltd.

DOI

http://dx.doi.org/10.1109/NTAD57912.2022.10013631

Keywords in English

marketing mix , airlines , promotion , Covid-19 , technology

Tags

International impact, Reviewed
Změněno: 20/1/2023 09:43, doc. Ing. Martin Petříček, Ph.D.

Abstract

ORIG EN

V originále

The main goal of this paper is to assess the impact of covid-19 on marketing practices and airlines’ adaptation to the new business and economic environment. In the first part, we introduce a marketing mix framework and look at the impact of covid-19 on seat capacity and airline operating revenues. In the second part, we determine current marketing strategies using the marketing framework of the 4Ps and its impact on operational changes among full-service network carriers and low-cost carriers. The central theme in advertising and campaigns for full-service network carriers is high hygiene standards and cleanliness of flights, as passengers are concerned with not contracting covid-19 or other viruses during the longer flight routes. Low-cost carriers still focus primarily on the price and convenience to potential customers. Both types of carriers do improve and push out technology changes in terms of mobile apps, improved online check-ins and contactless, touchless kiosks used for airport check-ins. These slight changes increase passengers’ comfort, speed up the check-in process and minimize the spread of any viruses.

In English

The main goal of this paper is to assess the impact of covid-19 on marketing practices and airlines’ adaptation to the new business and economic environment. In the first part, we introduce a marketing mix framework and look at the impact of covid-19 on seat capacity and airline operating revenues. In the second part, we determine current marketing strategies using the marketing framework of the 4Ps and its impact on operational changes among full-service network carriers and low-cost carriers. The central theme in advertising and campaigns for full-service network carriers is high hygiene standards and cleanliness of flights, as passengers are concerned with not contracting covid-19 or other viruses during the longer flight routes. Low-cost carriers still focus primarily on the price and convenience to potential customers. Both types of carriers do improve and push out technology changes in terms of mobile apps, improved online check-ins and contactless, touchless kiosks used for airport check-ins. These slight changes increase passengers’ comfort, speed up the check-in process and minimize the spread of any viruses.
Displayed: 27/12/2024 09:23