J 2022

Innovating in the Tourism Industry Through Virtual Reality (VR) and Education in the Hotel Business: VR-Enhanced Three-Phase Future Hotel Staff Training

ROHLÍKOVÁ, Lucie, Jan FIALA, Jan HÁN, Jan HUSÁK, Karel CHADT et. al.

Basic information

Original name

Innovating in the Tourism Industry Through Virtual Reality (VR) and Education in the Hotel Business: VR-Enhanced Three-Phase Future Hotel Staff Training

Authors

ROHLÍKOVÁ, Lucie, Jan FIALA, Jan HÁN, Jan HUSÁK, Karel CHADT, Štěpán CHALUPA, Jiřina JENČKOVÁ, Martin KOTEK, Milan KOTEK, Martina PERUTKOVÁ, Tomáš PRŮCHA, Jakub STEJSKAL and Anna VISVIZI

Edition

International Journal of Smart Education and Urban Society (IJSEUS), 2022, 2574-8254

Other information

Language

English

Type of outcome

Článek v odborném periodiku

Confidentiality degree

není předmětem státního či obchodního tajemství

Organization unit

University College Prague – University of International Relations and Institute of Hospitality Management and Economics, Ltd.

DOI

Keywords (in Czech)

virtual reality
Změněno: 29/3/2023 10:05, doc. Ing. Jan Hán, Ph.D.

Abstract

V originále

In the interdisciplinary co-operation of experts in the fields of technology, hospitality, and pedagogy, a 3D training module was created, which simulates the environment of a hotel reception. Key elements of communication between hotel staff and various types of guests were identified, and variant scenarios of communication situations were prepared. Scenarios are based on the principles of effective simulation. The methodology of training communication skills of hotel employees using virtual reality tools was compiled on the basis of foreign research in the field of using virtual reality in training processes. The tool is a pilot test in teaching tourism workers, specifically for the development of their communication skills in dealing with clients. The paper presents, in detail, a model of virtual reception and methodology of communication skills training, which was verified on students who are preparing to work in tourism, as well as on hotel staff with experience.