More Than Virtual Reality: Tools, Methods and Approaches to
Hotel Employee Training

D 2023

More Than Virtual Reality: Tools, Methods and Approaches to Hotel Employee Training

FIALA, Jan, Jan HÁN, Jan HUSÁK, Karel CHADT, Štěpán CHALUPA et. al.

Basic information

Original name

More Than Virtual Reality: Tools, Methods and Approaches to Hotel Employee Training

Authors

Edition

Research and Innovation Forum 2022. RIIFORUM 2022, p. 435-443, 2023

Publisher

Springer, Cham

Other information

Type of outcome

Stať ve sborníku

Confidentiality degree

není předmětem státního či obchodního tajemství

Organization unit

University College Prague – University of International Relations and Institute of Hospitality Management and Economics, Ltd.

ISBN

978-3-031-19559-4

DOI

http://dx.doi.org/10.1007/978-3-031-19560-0_35

Keywords in English

Virtual Reality (VR); Students; Future hotel employees training; Higher education; Communication skills

Links

TL04000153, research and development project.

Změněno: 29/3/2023 10:20, doc. Ing. Jan Hán, Ph.D.

Abstract

V originále

In this paper, the use of virtual reality (VR) in the education of future hotel and tourism industry employees is explored. Through interdisciplinary co-operation of researchers and practitioners in the field of technology, hospitality, and pedagogy, a 3D training module simulating the environment of a hotel reception was developed. As a part of the project, the key elements of communication between/among hotel staff and various types of guests were identified, and variant scenarios of communication situations were built. The development of scenarios followed the principles of effective simulation, including realism (immersion), drama (involvement), and challenge (motivation). The methodology of training communication skills of students using VR was compiled against the backdrop of the leading sources existing in the literature and practice. The latter embraces the principle of the “action review cycle”, which contains (1) a description of expectations from the simulation, (2) a description of experience, and (3) an analysis of differences between expectations and actual experience. In this study, the basic action review cycle was extended by “reflection”, i.e. quality of communication and professional accuracy. The VR tool elaborated on this paper remains a pilot and so more research and testing are needed to make it marketable.

Citovat

FIALA, Jan, Jan HÁN, Jan HUSÁK, Karel CHADT, Štěpán CHALUPA, Jiřina JENČKOVÁ, Martin KOTEK, Michal KOTEK, Martina PERUTKOVÁ, Tomáš PRŮCHA, Lucie ROHLÍKOVÁ, Jakub STEJSKAL and Anna VISVIZI. More Than Virtual Reality: Tools, Methods and Approaches to Hotel Employee Training. In Visvizi, A., Troisi, O., Grimaldi, M. Research and Innovation Forum 2022. RIIFORUM 2022. Springer, Cham, 2023, p. 435-443. ISBN 978-3-031-19559-4. Available from: https://dx.doi.org/10.1007/978-3-031-19560-0_35.

@inproceedings{31685,
   author = {Fiala, Jan and Hán, Jan and Husák, Jan and Chadt, Karel and Chalupa, Štěpán and Jenčková, Jiřina and Kotek, Martin and Kotek, Michal and Perutková, Martina and Průcha, Tomáš and Rohlíková, Lucie and Stejskal, Jakub and Visvizi, Anna},
   booktitle = {Research and Innovation Forum 2022. RIIFORUM 2022},
   doi = {http://dx.doi.org/10.1007/978-3-031-19560-0_35},
   editor = {Visvizi, A., Troisi, O., Grimaldi, M.},
   keywords = {Virtual Reality (VR); Students; Future hotel employees training; Higher education; Communication skills},
   isbn = {978-3-031-19559-4},
   pages = {435-443},
   publisher = {Springer, Cham},
   title = {More Than Virtual Reality: Tools, Methods and Approaches to Hotel Employee Training},
   year = {2023}
}

TY  - JOUR
ID  - 31685
AU  - Fiala, Jan - Hán, Jan - Husák, Jan - Chadt, Karel - Chalupa, Štěpán - Jenčková, Jiřina - Kotek, Martin - Kotek, Michal - Perutková, Martina - Průcha, Tomáš - Rohlíková, Lucie - Stejskal, Jakub - Visvizi, Anna
PY  - 2023
TI  - More Than Virtual Reality: Tools, Methods and Approaches to Hotel Employee Training
PB  - Springer, Cham
SN  - 9783031195594
KW  - Virtual Reality (VR)
KW  - Students
KW  - Future hotel employees training
KW  - Higher education
KW  - Communication skills
N2  - In this paper, the use of virtual reality (VR) in the education of future hotel and tourism industry employees is explored. Through interdisciplinary co-operation of researchers and practitioners in the field of technology, hospitality, and pedagogy, a 3D training module simulating the environment of a hotel reception was developed. As a part of the project, the key elements of communication between/among hotel staff and various types of guests were identified, and variant scenarios of communication situations were built. The development of scenarios followed the principles of effective simulation, including realism (immersion), drama (involvement), and challenge (motivation). The methodology of training communication skills of students using VR was compiled against the backdrop of the leading sources existing in the literature and practice. The latter embraces the principle of the “action review cycle”, which contains (1) a description of expectations from the simulation, (2) a description of experience, and (3) an analysis of differences between expectations and actual experience. In this study, the basic action review cycle was extended by “reflection”, i.e. quality of communication and professional accuracy. The VR tool elaborated on this paper remains a pilot and so more research and testing are needed to make it marketable.
ER  -

FIALA, Jan, Jan HÁN, Jan HUSÁK, Karel CHADT, Štěpán CHALUPA, Jiřina JENČKOVÁ, Martin KOTEK, Michal KOTEK, Martina PERUTKOVÁ, Tomáš PRŮCHA, Lucie ROHLÍKOVÁ, Jakub STEJSKAL and Anna VISVIZI. More Than Virtual Reality: Tools, Methods and Approaches to Hotel Employee Training. In Visvizi, A., Troisi, O., Grimaldi, M. \textit{Research and Innovation Forum 2022. RIIFORUM 2022}. Springer, Cham, 2023, p.~435-443. ISBN~978-3-031-19559-4. Available from: https://dx.doi.org/10.1007/978-3-031-19560-0\_{}35.

Detailed Information on Publication Record