The Authenticity of ChatGPT’s Responses in the Tourism and
Hospitality Sector: An Explorative Study on Human Perception of
Artificial Intelligence

C 2024

The Authenticity of ChatGPT’s Responses in the Tourism and Hospitality Sector: An Explorative Study on Human Perception of Artificial Intelligence

ZELENÝ, Jiří, Darina SVOBODOVÁ, Zbyněk VINŠ, Michal LOŠŤÁK, Anna ULRICHOVÁ et. al.

Basic information

Original name

The Authenticity of ChatGPT’s Responses in the Tourism and Hospitality Sector: An Explorative Study on Human Perception of Artificial Intelligence

Authors

ZELENÝ, Jiří, Darina SVOBODOVÁ, Zbyněk VINŠ, Michal LOŠŤÁK and Anna ULRICHOVÁ

Edition

Singapore, Marketing and Smart Technologies, p. 39–55, 17 pp. Smart Innovation, Systems and Technologies, vol 386, 2024

Publisher

SpringerLink

Other information

Language

English

Type of outcome

Kapitola resp. kapitoly v odborné knize

Field of Study

50101 Psychology

Country of publisher

Singapore

Confidentiality degree

není předmětem státního či obchodního tajemství

Publication form

electronic version available online

References:

URL

Organization unit

University College Prague – University of International Relations and Institute of Hospitality Management and Economics, Ltd.

ISBN

978-981-97-1551-0

DOI

http://dx.doi.org/10.1007/978-981-97-1552-7_4

Keywords in English

AI-generated content; Gastronomy; Hotels; Text elicitation; Tourist information center; Wine-food pairing, Qualitative methodology

Abstract

V originále

The study explores the attitudes of tourism/hospitality/gastronomy customers toward AI-generated textual content. Three model scenarios (themes: tourism information center, hotel, restaurant) were outlined as input for the ChatGPT AI model, which generated text responses.

Citovat

ZELENÝ, Jiří, Darina SVOBODOVÁ, Zbyněk VINŠ, Michal LOŠŤÁK and Anna ULRICHOVÁ. The Authenticity of ChatGPT’s Responses in the Tourism and Hospitality Sector: An Explorative Study on Human Perception of Artificial Intelligence. Online. In Reis, J.L., Zelený, J., Gavurová, B., Santos, J.P.M.d. Marketing and Smart Technologies. Singapore: SpringerLink, 2024, p. 39–55. Smart Innovation, Systems and Technologies, vol 386. ISBN 978-981-97-1551-0. Available from: https://dx.doi.org/10.1007/978-981-97-1552-7_4.

@inbook{35025,
   author = {Zelený, Jiří and Svobodová, Darina and Vinš, Zbyněk and Lošťák, Michal and Ulrichová, Anna},
   address = {Singapore},
   booktitle = {Marketing and Smart Technologies},
   doi = {http://dx.doi.org/10.1007/978-981-97-1552-7_4},
   editor = {Reis, J.L., Zelený, J., Gavurová, B., Santos, J.P.M.d.},
   keywords = {AI-generated content; Gastronomy; Hotels; Text elicitation; Tourist information center; Wine-food pairing, Qualitative methodology},
   howpublished = {elektronická verze "online"},
   language = {eng},
   location = {Singapore},
   isbn = {978-981-97-1551-0},
   pages = {39–55},
   publisher = {SpringerLink},
   title = {The Authenticity of ChatGPT’s Responses in the Tourism and Hospitality Sector: An Explorative Study on Human Perception of Artificial Intelligence},
   url = {https://link.springer.com/chapter/10.1007/978-981-97-1552-7_4#citeas},
   year = {2024}
}

TY  - CHAP
ID  - 35025
AU  - Zelený, Jiří - Svobodová, Darina - Vinš, Zbyněk - Lošťák, Michal - Ulrichová, Anna
PY  - 2024
TI  - The Authenticity of ChatGPT’s Responses in the Tourism and Hospitality Sector: An Explorative Study on Human Perception of Artificial Intelligence
VL  - Smart Innovation, Systems and Technologies, vol 386
PB  - SpringerLink
CY  - Singapore
SN  - 9789819715510
KW  - AI-generated content
KW  - Gastronomy
KW  - Hotels
KW  - Text elicitation
KW  - Tourist information center
KW  - Wine-food pairing, Qualitative methodology
UR  - https://link.springer.com/chapter/10.1007/978-981-97-1552-7_4#citeas
N2  - The study explores the attitudes of tourism/hospitality/gastronomy customers toward AI-generated textual content. Three model scenarios (themes: tourism information center, hotel, restaurant) were outlined as input for the ChatGPT AI model, which generated text responses.
ER  -

ZELENÝ, Jiří, Darina SVOBODOVÁ, Zbyněk VINŠ, Michal LOŠŤÁK and Anna ULRICHOVÁ. The Authenticity of ChatGPT’s Responses in the Tourism and Hospitality Sector: An Explorative Study on Human Perception of Artificial Intelligence. Online. In Reis, J.L., Zelený, J., Gavurová, B., Santos, J.P.M.d. \textit{Marketing and Smart Technologies}. Singapore: SpringerLink, 2024, p.~39–55. Smart Innovation, Systems and Technologies, vol 386. ISBN~978-981-97-1551-0. Available from: https://dx.doi.org/10.1007/978-981-97-1552-7\_{}4.

Detailed Information on Publication Record