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Metody a nástroje managementu kvality ve službách cestovního ruchu

Metody a nástroje managementu kvality ve službách cestovního ruchu

Methods and Instruments of Quality Management in the Fiield of Tourism Service

SYSEL, Jiří

Czech Hospitality and Tourism Papers, Praha, 2011, 1801-1535

Article in a journal

is not subject to a state or trade secret

University College Prague – University of International Relations and Institute of Hospitality Management and Economics, Ltd.

analýzy rizik, cestovní ruch, kvalita, management kvality, metoda, nástroj, služba cestovního ruchu, strategie, zákazník,

analysis of risks, tourism, quality, quality management, mothods, instrument, tourism service, strategy, customer

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