Assessing affective reactions in hotel booking systems

@inproceedings{9595,
   author = {Lustigová, Zdena and Dufresne, Aude and Novotná, Veronika},
   address = {Malaisie},
   keywords = {hotel booking system; human-computer interactions; affective reactions},
   howpublished = {elektronická verze "online"},
   language = {eng},
   location = {Malaisie},
   title = {Assessing affective reactions in hotel booking systems},
   year = {2013}
}

TY  - JOUR
ID  - 9595
AU  - Lustigová, Zdena - Dufresne, Aude - Novotná, Veronika
PY  - 2013
TI  - Assessing affective reactions in hotel booking systems
CY  - Malaisie
KW  - hotel booking system
KW  - human-computer interactions
KW  - affective reactions
N2  - Affective reactions during human computer interaction seem to be more and more important for many e-commerce applications, including all kind of local and global reservation and booking systems. Understanding affective reactions is essential to improve the design of systems, to define interactive feedback or adaptation in system. The data collected are analysed not only to highlight affective reactions, but also to integrate hierarchical models of activity to study them, taking into consideration the context in which the user is at a given moment in the activity path. The preliminary results and the detailed methodology are mentioned within the paper.
ER  - 

LUSTIGOVÁ, Zdena, Aude DUFRESNE a Veronika NOVOTNÁ. \textit{Assessing affective reactions in hotel booking systems}. Online. Malaisie, 2013, 6 s.