LUSTIGOVÁ, Zdena, Aude DUFRESNE and Veronika NOVOTNÁ. Assessing affective reactions in hotel booking systems. Online. Malaisie, 2013, 6 pp.
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Basic information
Original name Assessing affective reactions in hotel booking systems
Name in Czech Studium afektivních reakcí zákazníka v hotelových rezervačních systémech
Authors LUSTIGOVÁ, Zdena, Aude DUFRESNE and Veronika NOVOTNÁ.
Edition Malaisie, 6 pp. 2013.
Other information
Original language English
Type of outcome Proceedings paper
Field of Study 10103 Statistics and probability
Country of publisher Malaysia
Confidentiality degree is not subject to a state or trade secret
Publication form electronic version available online
Organization unit University College Prague – University of International Relations and Institute of Hospitality Management and Economics, Ltd.
Keywords (in Czech) hotelové rezervační systémy, afektivní reakce, human-computer interakce
Keywords in English hotel booking system; human-computer interactions; affective reactions
Tags International impact, Reviewed
Changed by Changed by: doc. RNDr. Zdena Lustigová, CSc., učo 12440. Changed: 27/2/2014 11:08.
Abstract
Affective reactions during human computer interaction seem to be more and more important for many e-commerce applications, including all kind of local and global reservation and booking systems. Understanding affective reactions is essential to improve the design of systems, to define interactive feedback or adaptation in system. The data collected are analysed not only to highlight affective reactions, but also to integrate hierarchical models of activity to study them, taking into consideration the context in which the user is at a given moment in the activity path. The preliminary results and the detailed methodology are mentioned within the paper.
Abstract (in Czech)
příspěvek se zabývá studiem afektivních rekací zákazníka v hotelových rezervačních systémech
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