Detailed Information on Publication Record
2013
Assessing affective reactions in hotel booking systems
LUSTIGOVÁ, Zdena, Aude DUFRESNE and Veronika NOVOTNÁBasic information
Original name
Assessing affective reactions in hotel booking systems
Name in Czech
Studium afektivních reakcí zákazníka v hotelových rezervačních systémech
Authors
LUSTIGOVÁ, Zdena, Aude DUFRESNE and Veronika NOVOTNÁ
Edition
Malaisie, 6 pp. 2013
Other information
Language
English
Type of outcome
Stať ve sborníku
Field of Study
10103 Statistics and probability
Country of publisher
Malaysia
Confidentiality degree
není předmětem státního či obchodního tajemství
Publication form
electronic version available online
Organization unit
University College Prague – University of International Relations and Institute of Hospitality Management and Economics, Ltd.
Keywords (in Czech)
hotelové rezervační systémy, afektivní reakce, human-computer interakce
Keywords in English
hotel booking system; human-computer interactions; affective reactions
Tags
International impact, Reviewed
Změněno: 27/2/2014 11:08, doc. RNDr. Zdena Lustigová, CSc.
V originále
Affective reactions during human computer interaction seem to be more and more important for many e-commerce applications, including all kind of local and global reservation and booking systems. Understanding affective reactions is essential to improve the design of systems, to define interactive feedback or adaptation in system. The data collected are analysed not only to highlight affective reactions, but also to integrate hierarchical models of activity to study them, taking into consideration the context in which the user is at a given moment in the activity path. The preliminary results and the detailed methodology are mentioned within the paper.
In Czech
příspěvek se zabývá studiem afektivních rekací zákazníka v hotelových rezervačních systémech