D 2013

Assessing affective reactions in hotel booking systems

LUSTIGOVÁ, Zdena, Aude DUFRESNE and Veronika NOVOTNÁ

Basic information

Original name

Assessing affective reactions in hotel booking systems

Name in Czech

Studium afektivních reakcí zákazníka v hotelových rezervačních systémech

Authors

LUSTIGOVÁ, Zdena, Aude DUFRESNE and Veronika NOVOTNÁ

Edition

Malaisie, 6 pp. 2013

Other information

Language

English

Type of outcome

Stať ve sborníku

Field of Study

10103 Statistics and probability

Country of publisher

Malaysia

Confidentiality degree

není předmětem státního či obchodního tajemství

Publication form

electronic version available online

Organization unit

University College Prague – University of International Relations and Institute of Hospitality Management and Economics, Ltd.

Keywords (in Czech)

hotelové rezervační systémy, afektivní reakce, human-computer interakce

Keywords in English

hotel booking system; human-computer interactions; affective reactions

Tags

International impact, Reviewed
Změněno: 27/2/2014 11:08, doc. RNDr. Zdena Lustigová, CSc.

Abstract

ORIG CZ

V originále

Affective reactions during human computer interaction seem to be more and more important for many e-commerce applications, including all kind of local and global reservation and booking systems. Understanding affective reactions is essential to improve the design of systems, to define interactive feedback or adaptation in system. The data collected are analysed not only to highlight affective reactions, but also to integrate hierarchical models of activity to study them, taking into consideration the context in which the user is at a given moment in the activity path. The preliminary results and the detailed methodology are mentioned within the paper.

In Czech

příspěvek se zabývá studiem afektivních rekací zákazníka v hotelových rezervačních systémech