HOE203 Rooms division

University College Prague – University of International Relations and Institute of Hospitality Management and Economics, Ltd.
winter 2023
Extent and Intensity
2/0/0. 3 credit(s). Type of Completion: zk (examination).
Teacher(s)
Ing. Darina Svobodová (lecturer)
Guaranteed by
Katedra hotelnictví – University College Prague – University of International Relations and Institute of Hospitality Management and Economics, Ltd.
Prerequisites
Students will be able to analyze, evaluate and to react to daily situations in Rooms division operation on a highly competitive market. This course will improve the student´s social and professional competence.
Course Enrolment Limitations
The course is offered to students of any study field.
Course objectives
The aim of the subject is to obtain knowledge and skills in the field of management and operation of rooms division in various types of hotels. Students will gain knowledge about basic definitions, processes, organizational structure and job descriptions of different positions in the front office and housekeeping. They will understand the principles of yield management, and the usage of hotel statistics.
Learning outcomes
Students will learn how to count the productivity in Rooms division, they will know the main factors influencing the Rooms division costs and price calculation. Finishing this course, students will be capable of managerial work in the front office and/or in the housekeeping department.
Syllabus
  • 1-2. Rooms Division (organizational structure, types of hotel rooms, functions of the hotel room) 3. Hotel room (design, equipment) 4. Front office (organization, different shifts, and job description) 5-6. Guest experience cycle - pre-arrival, arrival, stay, departure, post-departure activities 7. Night audit, Reservations 8. Revenue management and Up-selling in hospitality 9. Housekeeping (organizational structure, types of hotel room cleaning) 10. Managing inventory and costs in housekeeping, managing laundry operations 11-12. Planning and hotel statistics. 13. Human resources in Rooms Division (productivity, motivation)
Literature
    required literature
  • KASAVANA, M. L. and R. M. BROOKS. Managing front office operations. 7th. New York: Prentice Hall, 2005. ISBN 0-86612-265-6. info
  • BAKER, S. and J. HUYTON. Principles of hotel front office operations. 2nd. Padstow: Thomson Learning, 2003, 325 pp. ISBN 1-84480-090-3. info
    recommended literature
  • KAPPA, M, A NITSCHKE and P SCHAPPERT. Housekeeping Management. Lansing: Hotel and Lodging Association, 2006. ISBN 0-86612-156-0. info
Teaching methods
Scope of weekly instruction 2 x lectures. Individual projects and presentations on a weekly basis, Case studies, class discussion, reading.
Assessment methods
EXAM (Final mark): 10% Individual Presentations 10 minutes (No show for the presentation = 3 lessons for the oral exam) 50% Oral exam + 30% AB or LR quality and discussion (02.01. from 11 am in Smíchov) 10% HW readings and videos as we go to be prepared for the following week's class Note: if the oral exam is marked FX = always 3 x lesson (according to the materials of the current year info on the IS)
Language of instruction
English
Further comments (probably available only in Czech)
The course can also be completed outside the examination period.
Teacher's information
NO CLASS ON FOLLOWING DATES: Wednesdays: 01.11. - Excursion instead 22.11. - Mid-term break 20.12. - Excursion instead IMPORTANT DATES: 12.12. AB or LR deadline IS upload with plagi report 02.01. Oral exam (W 1-8) from 11 am in Smíchov Eight teaching weeks in total + excursion Strictly maximum of 2 absences in lectures allowed (including the excursion)
The course is also listed under the following terms winter 2019, winter 2020, winter 2021, winter 2022, winter 2024.
  • Enrolment Statistics (winter 2023, recent)
  • Permalink: https://is.ucp.cz/course/ucp/winter2023/HOE203