HOE24 Hospitality Management

University College Prague – University of International Relations and Institute of Hospitality Management and Economics, Ltd.
Summer 2014
Extent and Intensity
4/0. 5 credit(s). Type of Completion: zk (examination).
Teacher(s)
Ing. Stanislava Belešová, PhD. (lecturer)
Guaranteed by
Ing. Stanislava Belešová, PhD.
Katedra hotelnictví – University College Prague – University of International Relations and Institute of Hospitality Management and Economics, Ltd.
Contact Person: Ing. Stanislava Belešová, PhD.
Course Enrolment Limitations
The course is offered to students of any study field.
Course objectives
The subject HOE24 Hotel management has its roots in HOE26 subject from the first year of study. Students will spread their knowledge about the hotel industry. The aim of the subject is also to prepare students for the state exam at the end of their third grade. Students will work with information about the levels and empowerment in hotel management, they will understand and explain the responsibilities and operations of Rooms, Food and Beverage and Maintenance Divisions. They will understand the current system of hotel classification in Czech Republic and central Europe. They will understand the hotel management of independent hotel and hotel chain; we will discuss the integration in the industry and impact of globalisation on hotel industry. We will have a look at the new trends in hotel management.
At the end of the course students should be able to make reasoned decisions about hotel management and operation. They will be able to make deductions based on the acquired knowledge about quality management, employees productivity, customer relationship management, green management and other aspects of hotel operations.
Syllabus
  • 1. Hospitality industry evolution, basic terminology of hotel industry, hotel and accommodation services.
  • 2. The current status of hospitality industry in Czech economy. Hotel classification. Hotel organisations and associations.
  • 3. Organisation structure of hotel management. Hotel divisions´ operation and responsibilities.
  • 4. Rooms division and its operations Food and Beverage division and its operations, Maintenance division, Housekeeping, and other supporting hotel departments.
  • 5. Economy department in a hotel, hotel income and pricing policy
  • 6. Integration processes in hotel industry. Hotel chains vs. independent hotels. Franchising, Management contracts.
  • 7. Managing customer services, customer relationship management, Dealing with complains in hotel.
  • 8. Quality management, green management.
  • 9. Hotel produktivity, hotel statistics.
  • 10. New trends in hotel industry.
Literature
    required literature
  • Kasavana, M.L. – Brooks, R.M. Managing front office operations. 2005. New York: Prentice Hall. ISBN 0866122656
  • Jones, P. – Lockwood, A. The management of hotel operations. 2004. London : Thomson Learning, 182 p. ISBN 0-8264-6294-4
    recommended literature
  • Mullins. L. J. Hospitality Management and Organisational Behaviour. 2001. Harlow : Pearson Education Limited. 503 p. ISBN0-582-43225-1
  • Kappa, M. - Nitschke, A. - Schappert, P. Housekeeping Management. 1997. Lansing: Hotel and Lodging Association. ISBN 0-86612-156-0
  • Rutherford, D. G. – O´Fallon, M. J. Hotel management and operations. 4th ed. 2007. New Jersey: John Wiley and Sons. ISBN 0-471-47065-1
Teaching methods (in Czech)
Number of hours
Lectures – 40 h.
Individual study - 90 h.
Sum – 130
Assessment methods (in Czech)
Written exam. Combination of closed multiple choice questions and open questions. You need to get 60 % out of 100 %.
Language of instruction
English
Further comments (probably available only in Czech)
The course can also be completed outside the examination period.
The course is taught every week.
Information on course enrolment limitations: 3/6
The course is also listed under the following terms winter 2012, Summer 2013, summer 2015.
  • Enrolment Statistics (Summer 2014, recent)
  • Permalink: https://is.ucp.cz/course/ucp/summer2014/HOE24