D
2017
Transaction data based hotel customer segmentation
CHALUPA, Štěpán
Základní údaje
Originální název
Transaction data based hotel customer segmentation
Vydání
Karviná, Proceedings of 10th International Scientific Conference. “Karviná Ph.D. Conference on Business and Economics” od s. 74-82, 2017
Nakladatel
Silesian University
Další údaje
Typ výsledku
Stať ve sborníku
Utajení
není předmětem státního či obchodního tajemství
Organizační jednotka
University College Prague – Vysoká škola mezinárodních vztahů a Vysoká škola hotelová a ekonomická s.r.o.
Klíčová slova anglicky
Transaction data, customer segmentation, segmentation in hospitality, TwoStep Cluster Analysis.
V originále
Customer segmentation plays crucial role in hospitality marketing. Identification of the right customer segments allows hotel managers to create the most effective marketing strategies. Transactions are great source of behavioral data that can be used in market segmentation. The goal of this paper is to run cluster analysis over transactional data to identify customer segment, identify the best ones of them and propose suitable strategy for them. Used data were exported from channel management tool and then processed using several non-hierarchical clustering methods of IBM SPSS tool (K-means and TwoStep Clustering). The results show that using transaction data for behavioral segmentation can lead to proper segment identification when strategies are being built.
Zobrazeno: 24. 11. 2024 22:13