Detailed Information on Publication Record
2021
The Perception of Soft Skills and Their Training at Hotel Front – Office in Connection to CoVid-19 Pandemics
CHALUPA, Štěpán and Karel CHADTBasic information
Original name
The Perception of Soft Skills and Their Training at Hotel Front – Office in Connection to CoVid-19 Pandemics
Authors
CHALUPA, Štěpán and Karel CHADT
Edition
TEM JOURNAL, Srbsko, UIKTEN - Association for Information Communication Technology Education and Science, 2021, 2217-8309
Other information
Language
English
Type of outcome
Článek v odborném periodiku
Confidentiality degree
není předmětem státního či obchodního tajemství
References:
Organization unit
University College Prague – University of International Relations and Institute of Hospitality Management and Economics, Ltd.
Keywords in English
Soft skills training, in-field training, soft skills development, hospitality.
Tags
International impact, Reviewed
Links
TL04000153, research and development project.
Změněno: 2/2/2022 09:52, Ing. Štěpán Chalupa, Ph.D.
Abstract
V originále
This paper deals with soft skills training in the hospitality industry during the pandemic of Covid - 19. Based on the semi-structured interviews with hotel and front office managers, the main topics of communication with clients and their issues were identified, and the insufficiencies in employee approach towards these situations. The findings show that the employees are not prepared for critical situations and need proper soft skills training. This paper proposes virtual reality as a platform for real situation training, including feedback and in-training evaluation.