CHALUPA, Štěpán and Karel CHADT. The Perception of Soft Skills and Their Training at Hotel Front – Office in Connection to CoVid-19 Pandemics. TEM JOURNAL. Srbsko: UIKTEN - Association for Information Communication Technology Education and Science, 2021, vol. 2021, No 2. ISSN 2217-8309. Available from: https://dx.doi.org/10.18421/TEM102-05.
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Basic information
Original name The Perception of Soft Skills and Their Training at Hotel Front – Office in Connection to CoVid-19 Pandemics
Authors CHALUPA, Štěpán and Karel CHADT.
Edition TEM JOURNAL, Srbsko, UIKTEN - Association for Information Communication Technology Education and Science, 2021, 2217-8309.
Other information
Original language English
Type of outcome Article in a journal
Confidentiality degree is not subject to a state or trade secret
WWW URL
Organization unit University College Prague – University of International Relations and Institute of Hospitality Management and Economics, Ltd.
Doi http://dx.doi.org/10.18421/TEM102-05
Keywords in English Soft skills training, in-field training, soft skills development, hospitality.
Tags International impact, Reviewed
Links TL04000153, research and development project.
Changed by Changed by: Ing. Štěpán Chalupa, Ph.D., učo 10522. Changed: 2/2/2022 09:52.
Abstract
This paper deals with soft skills training in the hospitality industry during the pandemic of Covid - 19. Based on the semi-structured interviews with hotel and front office managers, the main topics of communication with clients and their issues were identified, and the insufficiencies in employee approach towards these situations. The findings show that the employees are not prepared for critical situations and need proper soft skills training. This paper proposes virtual reality as a platform for real situation training, including feedback and in-training evaluation.
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