Innovating in the Tourism Industry Through Virtual Reality (VR) and Education in the Hotel ...

@article{31665,
   author = {Rohlíková, Lucie and Fiala, Jan and Hán, Jan and Husák, Jan and Chadt, Karel and Chalupa, Štěpán and Jenčková, Jiřina and Kotek, Martin and Kotek, Milan and Perutková, Martina and Průcha, Tomáš and Stejskal, Jakub and Visvizi, Anna},
   article_number = {1},
   doi = {http://dx.doi.org/10.4018/IJSEUS.309955},
   language = {eng},
   issn = {2574-8254},
   journal = {International Journal of Smart Education and Urban Society (IJSEUS)},
   title = {Innovating in the Tourism Industry Through Virtual Reality (VR) and Education in the Hotel Business: VR-Enhanced Three-Phase Future Hotel Staff Training},
   volume = {13},
   year = {2022}
}

TY  - JOUR
ID  - 31665
AU  - Rohlíková, Lucie - Fiala, Jan - Hán, Jan - Husák, Jan - Chadt, Karel - Chalupa, Štěpán - Jenčková, Jiřina - Kotek, Martin - Kotek, Milan - Perutková, Martina - Průcha, Tomáš - Stejskal, Jakub - Visvizi, Anna
PY  - 2022
TI  - Innovating in the Tourism Industry Through Virtual Reality (VR) and Education in the Hotel Business: VR-Enhanced Three-Phase Future Hotel Staff Training
JF  - International Journal of Smart Education and Urban Society (IJSEUS)
VL  - 13
IS  - 1
SN  - 25748254
N2  - In the interdisciplinary co-operation of experts in the fields of technology, hospitality, and pedagogy, a 3D training module was created, which simulates the environment of a hotel reception. Key elements of communication between hotel staff and various types of guests were identified, and variant scenarios of communication situations were prepared. Scenarios are based on the principles of effective simulation. The methodology of training communication skills of hotel employees using virtual reality tools was compiled on the basis of foreign research in the field of using virtual reality in training processes. The tool is a pilot test in teaching tourism workers, specifically for the development of their communication skills in dealing with clients. The paper presents, in detail, a model of virtual reception and methodology of communication skills training, which was verified on students who are preparing to work in tourism, as well as on hotel staff with experience.
ER  - 

ROHLÍKOVÁ, Lucie, Jan FIALA, Jan HÁN, Jan HUSÁK, Karel CHADT, Štěpán CHALUPA, Jiřina JENČKOVÁ, Martin KOTEK, Milan KOTEK, Martina PERUTKOVÁ, Tomáš PRŮCHA, Jakub STEJSKAL a Anna VISVIZI. Innovating in the Tourism Industry Through Virtual Reality (VR) and Education in the Hotel Business: VR-Enhanced Three-Phase Future Hotel Staff Training. \textit{International Journal of Smart Education and Urban Society (IJSEUS)}. 2022, roč.~13, č.~1, 12 s. ISSN~2574-8254. Dostupné z: https://dx.doi.org/10.4018/IJSEUS.309955.