FIALA, Jan, Jan HÁN, Jan HUSÁK, Karel CHADT, Štěpán CHALUPA, Jiřina JENČKOVÁ, Martin KOTEK, Michal KOTEK, Martina PERUTKOVÁ, Tomáš PRŮCHA, Lucie ROHLÍKOVÁ, Jakub STEJSKAL a Anna VISVIZI. More Than Virtual Reality: Tools, Methods and Approaches to Hotel Employee Training. In Visvizi, A., Troisi, O., Grimaldi, M. Research and Innovation Forum 2022. RIIFORUM 2022. Springer, Cham, 2023, s. 435-443. ISBN 978-3-031-19559-4. Dostupné z: https://dx.doi.org/10.1007/978-3-031-19560-0_35.
Další formáty:   BibTeX LaTeX RIS
Základní údaje
Originální název More Than Virtual Reality: Tools, Methods and Approaches to Hotel Employee Training
Autoři FIALA, Jan, Jan HÁN, Jan HUSÁK, Karel CHADT, Štěpán CHALUPA, Jiřina JENČKOVÁ, Martin KOTEK, Michal KOTEK, Martina PERUTKOVÁ, Tomáš PRŮCHA, Lucie ROHLÍKOVÁ, Jakub STEJSKAL a Anna VISVIZI.
Vydání Research and Innovation Forum 2022. RIIFORUM 2022, od s. 435-443, 2023.
Nakladatel Springer, Cham
Další údaje
Typ výsledku Stať ve sborníku
Utajení není předmětem státního či obchodního tajemství
Organizační jednotka University College Prague – Vysoká škola mezinárodních vztahů a Vysoká škola hotelová a ekonomická s.r.o.
ISBN 978-3-031-19559-4
Doi http://dx.doi.org/10.1007/978-3-031-19560-0_35
Klíčová slova anglicky Virtual Reality (VR); Students; Future hotel employees training; Higher education; Communication skills
Návaznosti TL04000153, projekt VaV.
Změnil Změnil: doc. Ing. Jan Hán, Ph.D., učo 12793. Změněno: 29. 3. 2023 10:20.
Anotace
In this paper, the use of virtual reality (VR) in the education of future hotel and tourism industry employees is explored. Through interdisciplinary co-operation of researchers and practitioners in the field of technology, hospitality, and pedagogy, a 3D training module simulating the environment of a hotel reception was developed. As a part of the project, the key elements of communication between/among hotel staff and various types of guests were identified, and variant scenarios of communication situations were built. The development of scenarios followed the principles of effective simulation, including realism (immersion), drama (involvement), and challenge (motivation). The methodology of training communication skills of students using VR was compiled against the backdrop of the leading sources existing in the literature and practice. The latter embraces the principle of the “action review cycle”, which contains (1) a description of expectations from the simulation, (2) a description of experience, and (3) an analysis of differences between expectations and actual experience. In this study, the basic action review cycle was extended by “reflection”, i.e. quality of communication and professional accuracy. The VR tool elaborated on this paper remains a pilot and so more research and testing are needed to make it marketable.
VytisknoutZobrazeno: 5. 5. 2024 18:04