FIALA, Jan, Jan HÁN, Jan HUSÁK, Karel CHADT, Štěpán CHALUPA, Jiřina JENČKOVÁ, Martin KOTEK, Michal KOTEK, Martina PERUTKOVÁ, Tomáš PRŮCHA, Lucie ROHLÍKOVÁ, Jakub STEJSKAL and Anna VISVIZI. More Than Virtual Reality: Tools, Methods and Approaches to Hotel Employee Training. In Visvizi, A., Troisi, O., Grimaldi, M. Research and Innovation Forum 2022. RIIFORUM 2022. Springer, Cham, 2023, p. 435-443. ISBN 978-3-031-19559-4. Available from: https://dx.doi.org/10.1007/978-3-031-19560-0_35.
Other formats:   BibTeX LaTeX RIS
Basic information
Original name More Than Virtual Reality: Tools, Methods and Approaches to Hotel Employee Training
Authors FIALA, Jan, Jan HÁN, Jan HUSÁK, Karel CHADT, Štěpán CHALUPA, Jiřina JENČKOVÁ, Martin KOTEK, Michal KOTEK, Martina PERUTKOVÁ, Tomáš PRŮCHA, Lucie ROHLÍKOVÁ, Jakub STEJSKAL and Anna VISVIZI.
Edition Research and Innovation Forum 2022. RIIFORUM 2022, p. 435-443, 2023.
Publisher Springer, Cham
Other information
Type of outcome Proceedings paper
Confidentiality degree is not subject to a state or trade secret
Organization unit University College Prague – University of International Relations and Institute of Hospitality Management and Economics, Ltd.
ISBN 978-3-031-19559-4
Doi http://dx.doi.org/10.1007/978-3-031-19560-0_35
Keywords in English Virtual Reality (VR); Students; Future hotel employees training; Higher education; Communication skills
Links TL04000153, research and development project.
Changed by Changed by: doc. Ing. Jan Hán, Ph.D., učo 12793. Changed: 29/3/2023 10:20.
Abstract
In this paper, the use of virtual reality (VR) in the education of future hotel and tourism industry employees is explored. Through interdisciplinary co-operation of researchers and practitioners in the field of technology, hospitality, and pedagogy, a 3D training module simulating the environment of a hotel reception was developed. As a part of the project, the key elements of communication between/among hotel staff and various types of guests were identified, and variant scenarios of communication situations were built. The development of scenarios followed the principles of effective simulation, including realism (immersion), drama (involvement), and challenge (motivation). The methodology of training communication skills of students using VR was compiled against the backdrop of the leading sources existing in the literature and practice. The latter embraces the principle of the “action review cycle”, which contains (1) a description of expectations from the simulation, (2) a description of experience, and (3) an analysis of differences between expectations and actual experience. In this study, the basic action review cycle was extended by “reflection”, i.e. quality of communication and professional accuracy. The VR tool elaborated on this paper remains a pilot and so more research and testing are needed to make it marketable.
PrintDisplayed: 18/5/2024 23:59