MGE28 Communication in Management of Service

University College Prague – University of International Relations and Institute of Hospitality Management and Economics, Ltd.
summer 2017
Extent and Intensity
2/2. 6 credit(s). Type of Completion: zk (examination).
Teacher(s)
PhDr. Marek Merhaut, Ph.D., MBA (lecturer)
Guaranteed by
PhDr. Marek Merhaut, Ph.D., MBA
Katedra managementu – University College Prague – University of International Relations and Institute of Hospitality Management and Economics, Ltd.
Course Enrolment Limitations
The course is also offered to the students of the fields other than those the course is directly associated with.
fields of study / plans the course is directly associated with
Course objectives
The aim of this course is to introduce students to the basics of communication skills in the hotel and catering industry. Students will learn the basic theoretical definitions, which will be applicable to professional examples daily routine operations in the hotel and catering facilities.
Syllabus
  • Outline: 1) What is comunication 2) Meaning and Definition 3) Uses of Effective Communication 4) The 7Cś of Effective Communication 5) Fact about Effective Communication 6) Completeness of Effective Communication 7) Conciseness of Effective Communication 8) Consideration of Effective Communication 9) Clarity of Effective Communication 10) Conceteness of Effective Communication 11) Courtesy of Effective Communication 12) Correctness of Effective Communication 13) Barriers to Effective Communication 14) What is listening
Literature
    required literature
  • Fleming, C.A., It's the Way You Say It: Becoming Articulate, Well-spoken, and Clear, ISBN-13: 978-1450215169, Bloomington, USA, ISBN-10: 1450215165
  • Hast, T., Powerful Listening. Powerful Influence. Work Better. Live Better. Love Better: by Mastering the Art of Skillful Listening, p. 224, ISBN 1490313559
  • Maxwell, J.C., Everyone Communicates, Few Connect: What the Most Effective People Do Differently, Nashville – Tennessee, USA 2010, ISBN 978-0-7852-1425-0
    recommended literature
  • Maxwell, J.C., How Successful People Think: Change Your Thinking, Change Your Life, New York, USA 2009, ISBN 978-1-59995-168-3
  • Nicholas, M.P., The Lost Art of Listening, Second Edition: How Learning to Listen Can Improve Relationships, New York, USA, 2009, ISBN 978-1-60623-064-0
Teaching methods (in Czech)
The course is taught in the form of individually oriented theoretical topics specific to this area. During each lecture classes, students are familiar with the issue at hand to model practical demonstrations focusing on practical communication.
Assessment methods (in Czech)
The course is terminated on the basis of case studies, students develop a seminar work followed by presentations focusing on communication skills.Furthermore, the course is completed with an oral examination to the problems of communication skills.
Language of instruction
English
Further comments (probably available only in Czech)
Information on completion of the course: z | zk
The course can also be completed outside the examination period.
Note related to how often the course is taught: konzultace KS: 8|8|8 celk 24.
The course is also listed under the following terms Summer 2014, summer 2015, summer 2016, summer 2018, summer 2019, summer 2020, summer 2021, summer 2022, summer 2023, summer 2024.
  • Enrolment Statistics (summer 2017, recent)
  • Permalink: https://is.ucp.cz/course/ucp/summer2017/MGE28