MGE29 Psychology

University College Prague – University of International Relations and Institute of Hospitality Management and Economics, Ltd.
summer 2021
Extent and Intensity
2/0/0. 3 credit(s). Type of Completion: zk (examination).
Teacher(s)
Mgr. Daniel Lang (lecturer)
Ing. Jiří Zelený, Ph.D. (alternate examiner)
Prerequisites
None
Course Enrolment Limitations
The course is offered to students of any study field.
Course objectives
The aim of the course is to introduce the student to the problematics of psychology, to understand its position and its importance in the system of contemporary sciences, to use its methodological function not only in the field of purely professional but also in a wide range of practical activities in general. Analysis of basic psychological categories allows understanding of more specific topics of social psychology, personality psychology, psychology of work and personality, health psychology.Students are led to realize the extremely significant demands on the profile of personal qualities of a manager.
Learning outcomes
Knowledge: Students are aware of the current extremely significant demands on the profile of personal assumptions and characteristics of a manager in services. Abilities: Students are able to increase the necessary degree of frustration tolerance, because they understand the complexity of working in services from the point of view of the psyche. Skills: Students are able to use methods of practical recognition of people. At the same time, they learnt the basic techniques of professional dealing with clients, including clients of "difficult" nature.
Syllabus
  • 1. Psychology in the past and present – definition, importance and fields of study. Methodology and research methods in psychology. 2. Personality, its structure and dimensions. Assessment of personality and personality types in workplace. Temperament and methods of its assesssment. 3. Abilities and talents. Types of abilities assessed by factor analysis, dimensions of perception, psychomotor skills and intelligence. Emotional intelligence in hospitality services and management. Intelligence and creativity. 4. Motivation, basic psychological motive categories, demotivation and frustration, work satisfaction. 5. Social interactions, attitudes and behavioral roles in hospitality management. 6. Communication, intercultural communication. 7. Recognition and characterisation of personality, practical metods of assessing people needed for a manager in hospitality industry. 8. Consulting work psychology. Role and importance of psychological consulting in personal and professional life of individual working in hospitality. 9. Specifics of work in the field of hospitality and services from the psychology perspective. Importance of balanced lifestyle and personal well-being in hospitality services and management. Burn-out syndrome and its prevention. 10. Mental health. Methods of mental health care in a workplace in hospitality industry.
Literature
    required literature
  • BENSON, N. Introducing Psychology: A Graphic Guide to Your Mind and Behaviour (Introducing...). Paperback: 176 pages, Publisher: Icon Books Ltd (6 Sept. 2007). ISBN-13: 978-1840468526
    recommended literature
  • BENSON, N., COLLIN, C. The Psychology Book. DK; UK ed. edition (1 Feb. 2012), Hardcover: 352 pages. ISBN13: 978-1405391245.
  • Perry Timms. HR2025: Human Resource Management in the Future. Book 1 – Work, People and HR in 2025, 1 edition, Pages: 49. ISBN 978-87-403-0609-5.
  • Zorlu Senyucel. Managing the Human Resource in the 21st century. 1 edition, Pages: 77. ISBN 978-87-7681-468-7.
  • MTD Training, Dealing with Conflict and Complaints. 1 edition, Pages: 50. ISBN 978-87-7681-687-2.
Teaching methods
Lectures
Assessment methods
oral examination
Language of instruction
English
Further comments (probably available only in Czech)
The course can also be completed outside the examination period.
Teacher's information
The teacher can be reached within the announced office hours or on the basis of e-mail correspondence.
The course is also listed under the following terms summer 2020, summer 2022, summer 2023, summer 2024.
  • Enrolment Statistics (summer 2021, recent)
  • Permalink: https://is.ucp.cz/course/ucp/summer2021/MGE29