HOE203 Rooms Division

University College Prague – Vysoká škola mezinárodních vztahů a Vysoká škola hotelová a ekonomická s.r.o.
zima 2019
Rozsah
2/0/0. 3 kr. Ukončení: zk.
Vyučující
Ing. Darina Svobodová (přednášející)
Garance
Katedra hotelnictví – University College Prague – Vysoká škola mezinárodních vztahů a Vysoká škola hotelová a ekonomická s.r.o.
Předpoklady
Students will be able to analyze, evaluate and to react to daily situations in Rooms division operation on a highly competitive market. This course will improve the student´s social and professional competence.
Omezení zápisu do předmětu
Předmět je otevřen studentům libovolného oboru.
Cíle předmětu
The aim of the subject is to obtain knowledge and skills in the field of management and operation of rooms division in various types of hotels. Students will gain knowledge about basic definitions, processes, organizational structure and job descriptions of different positions in the front office and housekeeping. They will understand the principles of yield management, and the usage of hotel statistics.
Výstupy z učení
Students will learn how to count the productivity in Rooms division, they will know the main factors influencing the Rooms division costs and price calculation. Finishing this course, students will be capable of managerial work in the front office and/or in the housekeeping department.
Osnova
  • 1-2. Rooms Division (organizational structure, types of hotel rooms, functions of the hotel room) 3. Hotel room (design, equipment) 4. Front office (organization, different shifts, and job description) 5-6. Guest experience cycle - pre-arrival, arrival, stay, departure, post-departure activities 7. Night audit, Reservations 8. Revenue management and Up-selling in hospitality 9. Housekeeping (organizational structure, types of hotel room cleaning) 10. Managing inventory and costs in housekeeping, managing laundry operations 11-12. Planning and hotel statistics. 13. Human resources in Rooms Division (productivity, motivation)
Literatura
    povinná literatura
  • KASAVANA, M. L. a R. M. BROOKS. Managing front office operations. 7th. New York: Prentice Hall, 2005. ISBN 0-86612-265-6. info
  • BAKER, S. a J. HUYTON. Principles of hotel front office operations. 2nd. Padstow: Thomson Learning, 2003, 325 s. ISBN 1-84480-090-3. info
    doporučená literatura
  • KAPPA, M, A NITSCHKE a P SCHAPPERT. Housekeeping Management. Lansing: Hotel and Lodging Association, 2006. ISBN 0-86612-156-0. info
Výukové metody
Scope of weekly instruction 2 x lectures. Individual projects and presentations on a weekly basis, Case studies, class discussion, reading.
Metody hodnocení
20% Individual Presentations 7-10 minutes (No show for the presentation = 3 lessons for the oral exam) 10% Mid-term test 60% Oral exam + 10% chosen reading discussion Note: if the oral exam is marked FX = always 3 x lesson (according to the materials of the current year info on the IS)
Vyučovací jazyk
Angličtina
Informace učitele
3 rd year students semester starts 7.10. 2019 NO CLASS ON FOLLOWING DATES: Tuesdays: 05.11. (Mid-term break), 17.12. (Excursion instead) There will be an excursion instead of class 17.12. - the exact date of the excursion will be agreed IMPORTANT DATES: 19.11.2019 Mid-term test 20+21.01. 2020 Oral exam 10 teaching weeks in total (Including the excursion) Consultations: svobodova@vsh.cz Room 111 During instruction weeks Wednesdays 11:15-11:45 During the exam period: on demand
Další komentáře
Předmět je dovoleno ukončit i mimo zkouškové období.
Předmět je zařazen také v obdobích zima 2020, zima 2021, zima 2022, zima 2023.