HOE203 Rooms Division

University College Prague – Vysoká škola mezinárodních vztahů a Vysoká škola hotelová a ekonomická s.r.o.
zima 2020
Rozsah
2/0/0. 3 kr. Ukončení: zk.
Vyučující
Ing. Darina Svobodová (přednášející)
Ing. Lucie Plzáková, Ph.D. (náhr. zkoušející)
Garance
Katedra hotelnictví – University College Prague – Vysoká škola mezinárodních vztahů a Vysoká škola hotelová a ekonomická s.r.o.
Předpoklady
Students will be able to analyze, evaluate and to react to daily situations in Rooms division operation on a highly competitive market. This course will improve the student´s social and professional competence.
Omezení zápisu do předmětu
Předmět je otevřen studentům libovolného oboru.
Cíle předmětu
The aim of the subject is to obtain knowledge and skills in the field of management and operation of rooms division in various types of hotels. Students will gain knowledge about basic definitions, processes, organizational structure and job descriptions of different positions in the front office and housekeeping. They will understand the principles of yield management, and the usage of hotel statistics.
Výstupy z učení
Students will learn how to count the productivity in Rooms division, they will know the main factors influencing the Rooms division costs and price calculation. Finishing this course, students will be capable of managerial work in the front office and/or in the housekeeping department.
Osnova
  • 1-2. Rooms Division (organizational structure, types of hotel rooms, functions of the hotel room) 3. Hotel room (design, equipment) 4. Front office (organization, different shifts, and job description) 5-6. Guest experience cycle - pre-arrival, arrival, stay, departure, post-departure activities 7. Night audit, Reservations 8. Revenue management and Up-selling in hospitality 9. Housekeeping (organizational structure, types of hotel room cleaning) 10. Managing inventory and costs in housekeeping, managing laundry operations 11-12. Planning and hotel statistics. 13. Human resources in Rooms Division (productivity, motivation)
Literatura
    povinná literatura
  • KASAVANA, M. L. a R. M. BROOKS. Managing front office operations. 7th. New York: Prentice Hall, 2005. ISBN 0-86612-265-6. info
  • BAKER, S. a J. HUYTON. Principles of hotel front office operations. 2nd. Padstow: Thomson Learning, 2003, 325 s. ISBN 1-84480-090-3. info
    doporučená literatura
  • KAPPA, M, A NITSCHKE a P SCHAPPERT. Housekeeping Management. Lansing: Hotel and Lodging Association, 2006. ISBN 0-86612-156-0. info
Výukové metody
Scope of weekly instruction 2 x lectures. Individual projects and presentations on a weekly basis, Case studies, class discussion, reading.
Metody hodnocení
20% Individual Presentations 7-10 minutes (No show for the presentation = 3 lessons for the oral exam) 10% Mid-term test (01.12. 2020 weeks 1-6) 60% Oral exam + 10% chosen reading discussion (01.02. + 02.02. 2021) Note: if the oral exam is marked FX = always 3 x lesson (according to the materials of the current year info on the IS)
Vyučovací jazyk
Angličtina
Informace učitele
3 rd year students semester starts 6.10. 2020 NO CLASS ON FOLLOWING DATES: Tuesdays: 03.11. (Mid-term break), 17.11 (Bank holiday) IMPORTANT DATES 01.12.2020 Mid-term test (weeks 1-6) 01+02.02.2021 Oral exam 9 teaching weeks in total
Další komentáře
Předmět je dovoleno ukončit i mimo zkouškové období.
Předmět je zařazen také v obdobích zima 2019, zima 2021, zima 2022, zima 2023, zima 2024.