MGE28 Communication in Management of Service

University College Prague – Vysoká škola mezinárodních vztahů a Vysoká škola hotelová a ekonomická s.r.o.
léto 2016
Rozsah
2/2. 6 kr. Ukončení: zk.
Vyučující
PhDr. Marek Merhaut, Ph.D., MBA (přednášející)
Garance
PhDr. Marek Merhaut, Ph.D., MBA
Katedra managementu – University College Prague – Vysoká škola mezinárodních vztahů a Vysoká škola hotelová a ekonomická s.r.o.
Omezení zápisu do předmětu
Předmět je nabízen i studentům mimo mateřské obory.
Mateřské obory/plány
Cíle předmětu
The aim of this course is to introduce students to the basics of communication skills in the hotel and catering industry. Students will learn the basic theoretical definitions, which will be applicable to professional examples daily routine operations in the hotel and catering facilities.
Osnova
  • Outline: 1) What is comunication 2) Meaning and Definition 3) Uses of Effective Communication 4) The 7Cś of Effective Communication 5) Fact about Effective Communication 6) Completeness of Effective Communication 7) Conciseness of Effective Communication 8) Consideration of Effective Communication 9) Clarity of Effective Communication 10) Conceteness of Effective Communication 11) Courtesy of Effective Communication 12) Correctness of Effective Communication 13) Barriers to Effective Communication
Literatura
    povinná literatura
  • Fleming, C.A., It's the Way You Say It: Becoming Articulate, Well-spoken, and Clear, ISBN-13: 978-1450215169, Bloomington, USA, ISBN-10: 1450215165
  • Hast, T., Powerful Listening. Powerful Influence. Work Better. Live Better. Love Better: by Mastering the Art of Skillful Listening, p. 224, ISBN 1490313559
  • Maxwell, J.C., Everyone Communicates, Few Connect: What the Most Effective People Do Differently, Nashville – Tennessee, USA 2010, ISBN 978-0-7852-1425-0
    doporučená literatura
  • Maxwell, J.C., How Successful People Think: Change Your Thinking, Change Your Life, New York, USA 2009, ISBN 978-1-59995-168-3
  • Nicholas, M.P., The Lost Art of Listening, Second Edition: How Learning to Listen Can Improve Relationships, New York, USA, 2009, ISBN 978-1-60623-064-0
Výukové metody
The course is taught in the form of individually oriented theoretical topics specific to this area. During each lecture classes, students are familiar with the issue at hand to model practical demonstrations focusing on practical communication.
Metody hodnocení
The course is terminated on the basis of case studies, students develop a seminar work followed by presentations focusing on communication skills.Furthermore, the course is completed with an oral examination to the problems of communication skills.
Vyučovací jazyk
Angličtina
Další komentáře
Poznámka k ukončení předmětu: z | zk
Předmět je dovoleno ukončit i mimo zkouškové období.
Poznámka k četnosti výuky: konzultace KS: 8|8|8 celk 24.
Předmět je zařazen také v obdobích léto 2014, léto 2015, léto 2017, léto 2018, léto 2019, léto 2020, léto 2021, léto 2022, léto 2023, léto 2024.