2023
Influence of Modern Technologies in the Hotel Industry on Consumer´s Purchasing Behavior
LEVIČKOVÁ, Věra and Martin POPBasic information
Original name
Influence of Modern Technologies in the Hotel Industry on Consumer´s Purchasing Behavior
Name in Czech
Vliv moderních technologií v hotelnictví na nákupní chování spotřebitelů
Authors
LEVIČKOVÁ, Věra and Martin POP
Edition
Wroclaw, Tourism in times of dynamic changes in the environment, p. 67 -74, 7 pp. 2023
Publisher
Wroclaw University of Economics and Business
Other information
Language
English
Type of outcome
Proceedings paper
Country of publisher
Poland
Confidentiality degree
is not subject to a state or trade secret
Publication form
electronic version available online
References:
Organization unit
University College Prague – University of International Relations and Institute of Hospitality Management and Economics, Ltd.
ISBN
978-83-67899-21-5
Keywords (in Czech)
chování spotřebitele, hotelnictví, moderní technologie
Keywords in English
consumer behavior, hospitality, modern technology
Tags
International impact
Changed: 9/1/2024 10:32, Ing. Martin Pop, Ph.D.
Abstract
In the original language
Hotel services are one of the forms of personal services provided. Services play an irreplaceable role in people's lives because they satisfy human needs. The society is undergoing constant technical changes, modern technologies penetrate all areas and the hotel services do not remain aside. The guest is influenced by the development of automation technologies, and the rapid development of the Internet and software systems, expecting to meet these trends as part of the use of hotel services and will be able to fully use them as in other areas of life. The article aims to focus on these trends, especially on the analysis of consumers' preferences between self-service reception and classical reception, including other related services such as the use of modern lock systems or the introduction of telephone systems to ensure other hotel stays thanks to applications that allow modern phones. Research carried out at our university was used to determine the behavior of consumers. Obtained primary data can be seen as general information regarding the orientation and preferences of consumers in demand for hotel services offered by hotels using modern means.