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    2024

    1. The Effect of UEFA Club Competitions on the Local Hospitality Performance
      CHALUPA, Štěpán, Martin KOCOUREK, Hana BIELIKOVÁ and Martin PETŘÍČEK. The Effect of UEFA Club Competitions on the Local Hospitality Performance. TEM Journal. Serbia: UIKTEN - Association for Information Communication Technology Education and Science,Serbia, 2024, vol. 13, No 2, p. 1371-1377. ISSN 2217-8309. Available from: https://dx.doi.org/10.18421/TEM132-51.
      URL
      Name (in English): The Effect of UEFA Club Competitions on the Local Hospitality Performance
      English. Serbia.
      Keywords in English: Revenue management, hotel performance, event management, sports events effect.
      International impact: yes
      Reviewed: yes
      Changed by: Ing. Štěpán Chalupa, Ph.D., učo 10522. Changed: 4/6/2024 09:35.
      More: https://is.ucp.cz/publication/35046/en
    2. Understanding customer's online booking intentions using hotel big data analysis
      CHALUPA, Štěpán and Martin PETŘÍČEK. Understanding customer's online booking intentions using hotel big data analysis. Journal of Vacation Marketing. Sage, 2024, vol. 30, No 1, p. 110-122. ISSN 1356-7667. Available from: https://dx.doi.org/10.1177/13567667221122107.
      Name (in English): Understanding customer's online booking intentions using hotel big data analysis
      English.
      Keywords in English: Price elasticity of demand, hotel market segmentation, cluster analysis, hospitality marketing, hospitality e-commerce
      International impact: yes
      Reviewed: yes
      Changed by: Ing. Štěpán Chalupa, Ph.D., učo 10522. Changed: 4/6/2024 09:20.
      More: https://is.ucp.cz/publication/28805/en

    2023

    1. Extracting Insights From Competitor's Mistakes: A Sentiment Analysis Approach Using Competitive set Online Reviews
      CHALUPA, Štěpán, Martin PETŘÍČEK and Karel CHADT. Extracting Insights From Competitor's Mistakes: A Sentiment Analysis Approach Using Competitive set Online Reviews. TEM JOURNAL. Srbsko: UIKTEN - Association for Information Communication Technology Education and Science, 2023, vol. 12, No 3, p. 1754-1761. ISSN 2217-8309. Available from: https://dx.doi.org/10.18421/TEM123-58.
      URL
      Name (in English): Extracting Insights From Competitor's Mistakes: A Sentiment Analysis Approach Using Competitive set Online Reviews
      English. Serbia.
      Keywords in English: – Sentiment analysis, online reputation, user-generated content analysis, competitiveness, market competition.
      International impact: yes
      Reviewed: yes
      Changed by: Ing. Štěpán Chalupa, Ph.D., učo 10522. Changed: 4/6/2024 09:44.
      More: https://is.ucp.cz/publication/32825/en
    2. More Than Virtual Reality: Tools, Methods and Approaches to Hotel Employee Training
      FIALA, Jan, Jan HÁN, Jan HUSÁK, Karel CHADT, Štěpán CHALUPA, Jiřina JENČKOVÁ, Martin KOTEK, Michal KOTEK, Martina PERUTKOVÁ, Tomáš PRŮCHA, Lucie ROHLÍKOVÁ, Jakub STEJSKAL and Anna VISVIZI. More Than Virtual Reality: Tools, Methods and Approaches to Hotel Employee Training. In Visvizi, A., Troisi, O., Grimaldi, M. Research and Innovation Forum 2022. RIIFORUM 2022. Springer, Cham, 2023, p. 435-443. ISBN 978-3-031-19559-4. Available from: https://dx.doi.org/10.1007/978-3-031-19560-0_35.

      Keywords in English: Virtual Reality (VR); Students; Future hotel employees training; Higher education; Communication skills
      Changed by: doc. Ing. Jan Hán, Ph.D., učo 12793. Changed: 29/3/2023 10:20.
      More: https://is.ucp.cz/publication/31685/en
    3. Sdílená ekonomika v ubytovacích službách. Analýzy a využívání revenue managementu (Sharing Economy in the Accommodation services. Analysis and Use of Revenue Management)
      PETŘÍČEK, Martin and Štěpán CHALUPA. Sdílená ekonomika v ubytovacích službách. Analýzy a využívání revenue managementu (Sharing Economy in the Accommodation services. Analysis and Use of Revenue Management). první vydání. Praha: Wolters Kluwer, 2023, 108 pp. ISBN 978-80-7676-664-8.
      Name (in English): Sharing Economy in the Accommodation services. Analysis and Use of Revenue Management

      Keywords in English: sharing economy, accommodation service, services, revenue management
      Reviewed: yes
      Changed by: doc. Ing. Martin Petříček, Ph.D., učo 14750. Changed: 10/3/2023 06:17.
      More: https://is.ucp.cz/publication/31445/en
    4. Sharing Economy in the Accommodation Services – Example of Prague During the Years 2017–2022
      PETŘÍČEK, Martin and Štěpán CHALUPA. Sharing Economy in the Accommodation Services – Example of Prague During the Years 2017–2022. Online. In doc. Ing. Pavla Vrabcová, Ph.D. Proceedings of the 16th International Conference Liberec Economic Forum 2023. Technical University of Liberec, 2023, p. 441-448. Available from: https://dx.doi.org/10.15240/tul/009/lef-2023-48.
      Name (in English): Sharing Economy in the Accommodation Services – Example of Prague During the Years 2017–2022
      English. Czech Republic.
      Keywords in English: Sharing economy, accommodation service, covid-19
      Type of proceedings: post-proceedings
      International impact: yes
      Reviewed: yes
      Changed by: doc. Ing. Martin Petříček, Ph.D., učo 14750. Changed: 27/10/2023 14:15.
      More: https://is.ucp.cz/publication/33065/en
    5. The current state of the application of revenue management activities in the SME segment: A case from the Czech Republic.
      KOCOUREK, Martin, Štěpán CHALUPA and Dagmar JAKUBÍKOVÁ. The current state of the application of revenue management activities in the SME segment: A case from the Czech Republic. Quality - Access to Success. Bucharest: SRAC - Societatea Romana Pentru Asigurarea Calitatii, 2023, vol. 24, No 197, p. 1-7. ISSN 1582-2559. Available from: https://dx.doi.org/10.47750/QAS/24.197.01.
      URL
      Name (in English): The current state of the application of revenue management activities in the SME segment: A case from the Czech Republic.
      English. Romania.
      Keywords in English: SME revenue management adoption, revenue management tactics, revenue management implementation.
      International impact: yes
      Reviewed: yes
      Changed by: Ing. Štěpán Chalupa, Ph.D., učo 10522. Changed: 4/6/2024 09:21.
      More: https://is.ucp.cz/publication/33085/en

    2022

    1. IDENTIFICATION OF THE USE OF REVENUE MANAGEMENT TOOLS IN ACCOMMODATION SERVICES
      PETŘÍČEK, Martin, Štěpán CHALUPA and Jiřina JENČKOVÁ. IDENTIFICATION OF THE USE OF REVENUE MANAGEMENT TOOLS IN ACCOMMODATION SERVICES. AD ALTA, Journal of Interdisciplinary Research,. Hradec Králové: MAGNANIMITAS, 2022, vol. 12, No 1, p. 135-138. ISSN 1804-7890. Available from: https://dx.doi.org/10.33543/1201.
      Name (in English): IDENTIFICATION OF THE USE OF REVENUE MANAGEMENT TOOLS IN ACCOMMODATION SERVICES

      Keywords in English: Accommodation, Hotel, Hospitality, Revenue Management
      International impact: yes
      Reviewed: yes
      Changed by: doc. Ing. Martin Petříček, Ph.D., učo 14750. Changed: 24/8/2022 09:24.
      More: https://is.ucp.cz/publication/28705/en
    2. Innovating in the Tourism Industry Through Virtual Reality (VR) and Education in the Hotel Business: VR-Enhanced Three-Phase Future Hotel Staff Training
      ROHLÍKOVÁ, Lucie, Jan FIALA, Jan HÁN, Jan HUSÁK, Karel CHADT, Štěpán CHALUPA, Jiřina JENČKOVÁ, Martin KOTEK, Milan KOTEK, Martina PERUTKOVÁ, Tomáš PRŮCHA, Jakub STEJSKAL and Anna VISVIZI. Innovating in the Tourism Industry Through Virtual Reality (VR) and Education in the Hotel Business: VR-Enhanced Three-Phase Future Hotel Staff Training. International Journal of Smart Education and Urban Society (IJSEUS). 2022, vol. 13, No 1, 12 pp. ISSN 2574-8254. Available from: https://dx.doi.org/10.4018/IJSEUS.309955.
      English.
      Changed by: doc. Ing. Jan Hán, Ph.D., učo 12793. Changed: 29/3/2023 10:05.
      More: https://is.ucp.cz/publication/31665/en
    3. Re-solving Extended Expected Marginal Seat Revenue Model Using Stochastic Approach
      PETŘÍČEK, Martin, Štěpán CHALUPA, Jan MÁČE and Ivo STRAKA. Re-solving Extended Expected Marginal Seat Revenue Model Using Stochastic Approach. Quality - Access to Success. Bucharest: SRAC - Societatea Romana Pentru Asigurarea Calitatii, 2022, vol. 23, No 186, p. 151-155. ISSN 1582-2559. Available from: https://dx.doi.org/10.47750/QAS/23.186.19.
      Name (in English): Re-solving Extended Expected Marginal Seat Revenue Model Using Stochastic Approach

      International impact: yes
      Reviewed: yes
      Changed by: Ing. Štěpán Chalupa, Ph.D., učo 10522. Changed: 16/3/2022 08:15.
      More: https://is.ucp.cz/publication/28145/en
    4. USE OF ALGORITHM IN THE PREDICTION OF QUANTITY DEMANDED IN THE ACCOMMODATION SERVICES
      PETŘÍČEK, Martin and Štěpán CHALUPA. USE OF ALGORITHM IN THE PREDICTION OF QUANTITY DEMANDED IN THE ACCOMMODATION SERVICES. Online. In 10 th INTERNATIONAL CONFERENCE PROCEEDINGS CURRENT TRENDS IN SPA, HOSPITALITY AND TOURISM. Prague: Institute of Hospitality Management and Economics, 2022, p. 210-219. ISBN 978-80-7632-076-5.
      Name (in English): USE OF ALGORITHM IN THE PREDICTION OF QUANTITY DEMANDED IN THE ACCOMMODATION SERVICES

      Keywords in English: Hotel, Optimization, Prediction, SARIMA model
      Type of proceedings: post-proceedings
      International impact: yes
      Reviewed: yes
      Changed by: doc. Ing. Martin Petříček, Ph.D., učo 14750. Changed: 26/10/2022 10:08.
      More: https://is.ucp.cz/publication/29085/en

    2021

    1. Comparison of expected marginal revenue models in the hospitality industry
      PETŘÍČEK, Martin, Štěpán CHALUPA and Věra LEVIČKOVÁ. Comparison of expected marginal revenue models in the hospitality industry. Journal of Revenue and Pricing Management. Springer, 2021. ISSN 1476-6930. Available from: https://dx.doi.org/10.1057/s41272-021-00328-9.
      Name (in English): Comparison of expected marginal revenue models in the hospitality industry

      International impact: yes
      Reviewed: yes
      Changed by: doc. Ing. Martin Petříček, Ph.D., učo 14750. Changed: 2/7/2021 07:27.
      More: https://is.ucp.cz/publication/27045/en
    2. Consumer Behaviour in the Accommodation Services Market – a Comparison of Vienna, Bratislava and Prague in 2018
      PETŘÍČEK, Martin and Štěpán CHALUPA. Consumer Behaviour in the Accommodation Services Market – a Comparison of Vienna, Bratislava and Prague in 2018. Comparative Economic Research. Central and Eastern Europe. Łódź University Press, 2021, vol. 24, No 2, p. 137-153. ISSN 1508-2008. Available from: https://dx.doi.org/10.18778/1508-2008.24.16.
      Name (in English): Consumer Behaviour in the Accommodation Services Market – a Comparison of Vienna, Bratislava and Prague in 2018

      Keywords in English: accommodation service, consumer behaviour, price elasticity, Vienna, Bratislava, Prague
      International impact: yes
      Reviewed: yes
      Changed by: doc. Ing. Martin Petříček, Ph.D., učo 14750. Changed: 30/6/2021 18:53.
      More: https://is.ucp.cz/publication/27085/en
    3. Do Hotels Benefit from Hosting IIHF World Championships? Case of Prague and Bratislava Hotel Market
      CHALUPA, Štěpán and Martin PETŘÍČEK. Do Hotels Benefit from Hosting IIHF World Championships? Case of Prague and Bratislava Hotel Market. Tourism: An International Interdisciplinary Journal. Zagreb: Institut za turizam, 2021, vol. 69, No 3, p. 418-428. ISSN 1332-7461. Available from: https://dx.doi.org/10.37741/t.69.3.7.
      URL
      Name (in English): Do Hotels Benefit from Hosting IIHF World Championships? Case of Prague and Bratislava Hotel Market

      Keywords in English: event tourism; event marketing; hotel performance evaluation; IIHF Championship; hotel market performance; Czech Republic
      International impact: yes
      Reviewed: yes
      Changed by: doc. Ing. Martin Petříček, Ph.D., učo 14750. Changed: 3/9/2021 16:00.
      More: https://is.ucp.cz/publication/27245/en
    4. Impact of National Measures Connected to Covid-19 Pandemic on the Hotel Front-Office Communication Themes
      CHALUPA, Štěpán, Karel CHADT and Jiřina JENČKOVÁ. Impact of National Measures Connected to Covid-19 Pandemic on the Hotel Front-Office Communication Themes. IBIMA Business Review. 2021, vol. 2021, p. ID 823718, 10 pp. ISSN 1947-3788. Available from: https://dx.doi.org/10.5171/2021.823718.
      Odkaz na článek v daném periodiku.
      Name (in English): Impact of National Measures Connected to Covid-19 Pandemic on the Hotel Front-Office Communication Themes
      English.
      Keywords in English: Customer Care, Hospitality Industry, Soft Skills, Communication Changes
      International impact: yes
      Reviewed: yes
      Changed by: Ing. Štěpán Chalupa, Ph.D., učo 10522. Changed: 29/9/2021 10:18.
      More: https://is.ucp.cz/publication/27406/en
    5. Improving Service Quality Using Text Mining and Sentiment Analysis of Online Reviews
      CHALUPA, Štěpán, Martin PETŘÍČEK and Karel CHADT. Improving Service Quality Using Text Mining and Sentiment Analysis of Online Reviews. Quality - Access to Success. Bucharest: SRAC - Societatea Romana Pentru Asigurarea Calitatii, 2021, vol. 22, No 182, p. 46-49. ISSN 1582-2559.
      Name (in English): Improving Service Quality Using Text Mining and Sentiment Analysis of Online Reviews

      Keywords in English: online reviews; sentiment analysis; service evaluation; service quality; text analysis.
      International impact: yes
      Reviewed: yes
      Changed by: doc. Ing. Martin Petříček, Ph.D., učo 14750. Changed: 5/6/2021 07:18.
      More: https://is.ucp.cz/publication/26945/en
    6. Klíčové procesy v hotelnictví a jejich charakteristika (Key processes in the hotel industry and their characteristics)
      PETŘÍČEK, Martin, Štěpán CHALUPA, Zdeněk ULRYCH, Jiřina JENČKOVÁ and Jan HÁN. Klíčové procesy v hotelnictví a jejich charakteristika (Key processes in the hotel industry and their characteristics). Praha: Wolters Kluwer, 2021, 252 pp. ISBN 978-80-7676-284-8.
      Name in Czech: Klíčové procesy v hotelnictví a jejich charakteristika
      Name (in English): Key processes in the hotel industry and their characteristics
      Czech. Czech Republic.
      Keywords in English: Process; Process management; Accommodation facility; Key processes
      Reviewed: yes
      Changed by: doc. Ing. Jan Hán, Ph.D., učo 12793. Changed: 21/3/2022 11:31.
      More: https://is.ucp.cz/publication/28005/en
    7. Model of Price Optimization as a Part of Hotel Revenue Management - Stochastic Approach
      PETŘÍČEK, Martin, Štěpán CHALUPA and Dávid MELAS. Model of Price Optimization as a Part of Hotel Revenue Management - Stochastic Approach. Mathematics. Switzerland: MDPI, 2021, vol. 9, No 1552, p. 1-16. ISSN 2227-7390. Available from: https://dx.doi.org/10.3390/math9131552.
      Name (in English): Model of Price Optimization as a Part of Hotel Revenue Management - Stochastic Approach
      Switzerland.
      Keywords in English: accommodation service; nonlinear programming; price optimization; revenue management; price elasticity
      International impact: yes
      Reviewed: yes
      Changed by: doc. Ing. Martin Petříček, Ph.D., učo 14750. Changed: 12/7/2021 10:30.
      More: https://is.ucp.cz/publication/27105/en
    8. The Changes in Client-Employee Communication at Hotel Front Office in Connection to CoVid19 Pandemic
      CHALUPA, Štěpán and Karel CHADT. The Changes in Client-Employee Communication at Hotel Front Office in Connection to CoVid19 Pandemic. Online. In Khalid S. Solimon. Innovation Management and information Technology impact on Global Economy in the Era of Pandemic. Cordoba: International Business Information Management Association (IBIMA), 2021, p. 752-757, 7 pp. ISBN 978-0-9998551-6-4.
      Name (in English): The Changes in Client-Employee Communication at Hotel Front Office in Connection to CoVid19 Pandemic
      English.
      Keywords in English: Customer Care, Hospitality Industry, Soft Skills, Communication Changes
      Type of proceedings: post-proceedings
      International impact: yes
      Reviewed: yes
      Changed by: Ing. Štěpán Chalupa, Ph.D., učo 10522. Changed: 15/2/2022 21:15.
      More: https://is.ucp.cz/publication/28046/en
    9. The Perception of Soft Skills and Their Training at Hotel Front – Office in Connection to CoVid-19 Pandemics
      CHALUPA, Štěpán and Karel CHADT. The Perception of Soft Skills and Their Training at Hotel Front – Office in Connection to CoVid-19 Pandemics. TEM JOURNAL. Srbsko: UIKTEN - Association for Information Communication Technology Education and Science, 2021, vol. 2021, No 2. ISSN 2217-8309. Available from: https://dx.doi.org/10.18421/TEM102-05.
      URL
      English.
      Keywords in English: Soft skills training, in-field training, soft skills development, hospitality.
      International impact: yes
      Reviewed: yes
      Changed by: Ing. Štěpán Chalupa, Ph.D., učo 10522. Changed: 2/2/2022 09:52.
      More: https://is.ucp.cz/publication/26985/en
    10. The Proposal of Virtual Reality Model for Hotel Front Office Employees Training
      CHALUPA, Štěpán, Martin KOTEK, Jan HUSAK, Jakub STEJSKAL, Michal KOTEK, Martina PERUTKOVA, Jirina JENCKOVA and Martin KOCOUREK. The Proposal of Virtual Reality Model for Hotel Front Office Employees Training. Online. In Khalid S. Solimon. STEJSKAL, Jakub and Michal KOTEK. Proceedings of the 38th International Business Information Management Association (IBIMA). Sevilla: International Business Information Management Association (IBIMA), 2021, p. 2929-2935. ISBN 978-0-9998551-7-1.
      Name (in English): The Proposal of Virtual Reality Model for Hotel Front Office Employees Training

      Keywords in English: Virtual reality, soft skills training, photogrammetry, eye-tracking.
      Type of proceedings: post-proceedings
      International impact: yes
      Reviewed: yes
      Changed by: Ing. Štěpán Chalupa, Ph.D., učo 10522. Changed: 15/2/2022 21:25.
      More: https://is.ucp.cz/publication/28065/en
    11. The Use of Business Process Management in Hotel Direct Sales Improvement
      CHALUPA, Štěpán, Martin PETŘÍČEK and Zdeněk ULRYCH. The Use of Business Process Management in Hotel Direct Sales Improvement. TEM Journal. UIKTEN, 2021, vol. 10, No 1, p. 215-220. ISSN 2217-8309. Available from: https://dx.doi.org/10.18421/TEM101-27.
      Name (in English): The Use of Business Process Management in Hotel Direct Sales Improvement

      Keywords in English: BPM in hospitality; business process reengineering; hotel direct sales; process modelling
      International impact: yes
      Reviewed: yes
      Changed by: doc. Ing. Martin Petříček, Ph.D., učo 14750. Changed: 29/3/2021 16:51.
      More: https://is.ucp.cz/publication/26745/en

    2020

    1. Business Process Management Approach in the Hospitality Industry
      HÁN, Jan, Martin PETŘÍČEK and Štěpán CHALUPA. Business Process Management Approach in the Hospitality Industry. In Huub Ruël, Angelique Lombarts. Sustainable Hospitality Management: Designing Meaningful Encounters with Talent and Technology. First edition. UK: Emerald Publishing Limited, 2020, p. 167-182. Advanced Series in Management. ISBN 978-1-83909-266-4. Available from: https://dx.doi.org/10.1108/S1877-636120200000024011.
      Name (in English): Business Process Management Approach in the Hospitality Industry

      Keywords in English: Business process management; processes; modelling; simulation; simulator; hotel
      International impact: yes
      Reviewed: yes
      Changed by: doc. Ing. Martin Petříček, Ph.D., učo 14750. Changed: 9/1/2021 09:33.
      More: https://is.ucp.cz/publication/26025/en
    2. Identification of consumer behavior based on price elasticity: A case study of the Prague market of accommodation services
      PETŘÍČEK, Martin, Štěpán CHALUPA and Karel CHADT. Identification of consumer behavior based on price elasticity: A case study of the Prague market of accommodation services. Sustainability. MDPI, 2020, vol. 12, No 22, p. 1-14. ISSN 2071-1050. Available from: https://dx.doi.org/10.3390/su12229452.
      URL
      Name (in English): Identification of consumer behavior based on price elasticity: A case study of the Prague market of accommodation services

      Keywords in English: price elasticity of demand; consumer behavior; dynamic pricing; hotel demand; Giffen’s paradox
      International impact: yes
      Reviewed: yes
      Changed by: doc. Ing. Martin Petříček, Ph.D., učo 14750. Changed: 18/12/2020 11:32.
      More: https://is.ucp.cz/publication/26165/en
    3. Inovace systémů řízení subjektů cestovního ruchu pomocí nástrojů procesního řízení
      PETŘÍČEK, Martin and Štěpán CHALUPA. Inovace systémů řízení subjektů cestovního ruchu pomocí nástrojů procesního řízení. 2020.
      Changed by: doc. Ing. Martin Petříček, Ph.D., učo 14750. Changed: 23/3/2020 11:21.
      More: https://is.ucp.cz/publication/25145/en
    4. PRICE ELASTICITY OF DEMAND FOR ACCOMODATION SERVICES – EMPIRICAL APPLICATION IN PRAGUE
      PETŘÍČEK, Martin and Štěpán CHALUPA. PRICE ELASTICITY OF DEMAND FOR ACCOMODATION SERVICES – EMPIRICAL APPLICATION IN PRAGUE. AD ALTA: JOURNAL OF INTERDISCIPLINARY RESEARCH. HRADEC KRALOVE: MAGNANIMITAS, 2020, vol. 10, No 1, p. 221-224. ISSN 1804-7890. Available from: https://dx.doi.org/10.33543/1001.
      Name (in English): PRICE ELASTICITY OF DEMAND FOR ACCOMODATION SERVICES – EMPIRICAL APPLICATION IN PRAGUE

      Keywords in English: Price Elasticity, Demand, Price Optimization, Consumer Behavior
      International impact: yes
      Reviewed: yes
      Changed by: Ing. Štěpán Chalupa, Ph.D., učo 10522. Changed: 15/12/2020 08:00.
      More: https://is.ucp.cz/publication/25605/en
    5. Smart Electronic System for Tracking Apprenticeships (Apprentice Track)
      CHALUPA, Štěpán. Smart Electronic System for Tracking Apprenticeships (Apprentice Track). 2020.

      International impact: yes
      Changed by: Ing. Štěpán Chalupa, Ph.D., učo 10522. Changed: 25/3/2020 09:34.
      More: https://is.ucp.cz/publication/25205/en
    6. The Application of Business Process Management in the Hospitality Industry
      CHALUPA, Štěpán and Martin PETŘÍČEK. The Application of Business Process Management in the Hospitality Industry. Online. In 35th IBIMA Conference. 2020. ISBN 978-0-9998551-4-0.
      Name (in English): The Application of Business Process Management in the Hospitality Industry

      Type of proceedings: post-proceedings
      International impact: yes
      Reviewed: yes
      Changed by: doc. Ing. Martin Petříček, Ph.D., učo 14750. Changed: 28/9/2020 14:52.
      More: https://is.ucp.cz/publication/25785/en
    7. The Application of Business Process Management in the Hospitality Industry: A Case Study
      CHALUPA, Štěpán and Martin PETŘÍČEK. The Application of Business Process Management in the Hospitality Industry: A Case Study. IBIMA Business Review. 2020, vol. 2020, No 2020, 11 pp. ISSN 1947-3788. Available from: https://dx.doi.org/10.5171/2020.301930.
      Name (in English): The Application of Business Process Management in the Hospitality Industry: A Case Study
      English.
      Keywords in English: Business process modelling, front-office process model, check-in optimisation
      International impact: yes
      Reviewed: yes
      Changed by: Ing. Štěpán Chalupa, Ph.D., učo 10522. Changed: 15/12/2020 07:58.
      More: https://is.ucp.cz/publication/25625/en
    8. The impact of hosting International Ice Hockey Federation (IIHF) World Championship on hotel market performance
      CHALUPA, Štěpán and Martin PETŘÍČEK. The impact of hosting International Ice Hockey Federation (IIHF) World Championship on hotel market performance. Revista ESPACIOS. Venezuela, 2020, No 41, p. 34, 166-177. ISSN 0798-1015.
      Name (in English): The impact of hosting International Ice Hockey Federation (IIHF) World Championship on hotel market performance
      English.
      Keywords in English: sports events, hotel performance evaluation, event tourism, hotel KPIS
      International impact: yes
      Reviewed: yes
      Changed by: doc. Ing. Martin Petříček, Ph.D., učo 14750. Changed: 23/10/2020 12:19.
      More: https://is.ucp.cz/publication/25905/en
    9. Using Customer Characteristics to Manage Marketing and Revenue Management Activities
      CHALUPA, Štěpán and Martin PETŘÍČEK. Using Customer Characteristics to Manage Marketing and Revenue Management Activities. TEM Journal. Serbia: UIKTEN, 2020, vol. 9, No 3, p. 1088-1093. ISSN 2217-8309. Available from: https://dx.doi.org/10.18421/TEM93-33.
      Name (in English): Using Customer Characteristics to Manage Marketing and Revenue Management Activities

      Keywords in English: Market segmentation; cluster analysis; Two-Step Cluster; Hospitality marketing; Revenue Management
      International impact: yes
      Reviewed: yes
      Changed by: Ing. Štěpán Chalupa, Ph.D., učo 10522. Changed: 15/12/2020 07:59.
      More: https://is.ucp.cz/publication/25765/en
    10. Using Technology and Customer Behaviour Characteristics to Improve Hotel Sales Performance
      CHALUPA, Štěpán and Martin PETŘÍČEK. Using Technology and Customer Behaviour Characteristics to Improve Hotel Sales Performance. TEM Journal. UIKTEN, 2020, vol. 9, No 2, p. 573-577. ISSN 2217-8309. Available from: https://dx.doi.org/10.18421/TEM92-20.
      URL
      Name (in English): Using Technology and Customer Behaviour Characteristics to Improve Hotel Sales Performance
      English. Serbia.
      Keywords in English: Booking window, channel management, booking engine, hotel distribution, revenue management
      International impact: yes
      Reviewed: yes
      Changed by: Ing. Štěpán Chalupa, Ph.D., učo 10522. Changed: 15/12/2020 07:57.
      More: https://is.ucp.cz/publication/25405/en
    11. VOV – ekonomická sekce
      CHALUPA, Štěpán and Martin PETŘÍČEK. VOV – ekonomická sekce. 2020.
      Changed by: doc. Ing. Martin Petříček, Ph.D., učo 14750. Changed: 23/3/2020 11:23.
      More: https://is.ucp.cz/publication/25146/en

    2019

    1. Behavioral Segmentation of Hotel Customers: An Empirical Study
      CHALUPA, Štěpán, Jan CHROMÝ and Petr ČECH. Behavioral Segmentation of Hotel Customers: An Empirical Study. In Khalid S. Soliman. Proceedings of the 33rd International Business Information Management Association Conference. Granada: International Business Information Management Association, 2019, p. 2113-2119. ISBN 978-0-9998551-2-6.
      RIV: Proceedings paper. English. United States of America.
      Chalupa, Štěpán (203 Czech Republic, guarantor, belonging to the institution) -- Chromý, Jan (203 Czech Republic, belonging to the institution) -- Čech, Petr (203 Czech Republic, belonging to the institution)
      Keywords in English: Customer segmentation; Cluster Analysis; Marketing Analysis
      Type of proceedings: pre-proceedings
      International impact: yes
      Reviewed: yes
      Changed by: Ing. Bc. Jan Chromý, Ph.D., učo 4147. Changed: 5/3/2020 07:52.
      More: https://is.ucp.cz/publication/23148/en
    2. Business klientela očima hoteliérů
      CHALUPA, Štěpán and Jan HÁN. Business klientela očima hoteliérů. COT CELÝ O TURISMU. Praha: C.O.T. media, s. r. o., 2019, vol. 2019, No 11, p. 24-25. ISSN 1212-4281.
      Changed by: doc. Ing. Jan Hán, Ph.D., učo 12793. Changed: 4/12/2019 10:32.
      More: https://is.ucp.cz/publication/24765/en
    3. Inovace systémů řízení subjektů cestovního ruchu pomocí nástrojů procesního řízení.
      CHALUPA, Štěpán. Inovace systémů řízení subjektů cestovního ruchu pomocí nástrojů procesního řízení. 2019.

      International impact: yes
      Changed by: Ing. Štěpán Chalupa, Ph.D., učo 10522. Changed: 29/5/2019 08:37.
      More: https://is.ucp.cz/publication/23686/en
    4. Managerial Communication in Tourist Industry
      ČECH, Petr, Jan CHROMÝ, Štěpán CHALUPA and Eliška PROCHÁZKOVÁ. Managerial Communication in Tourist Industry. In Khalid S. Soliman. Proceedings of the 33rd International Business Information Management Association Conference (IBIMA). Granada: International Business Information Management Association, 2019, p. 2074-2081. ISBN 978-0-9998551-2-6.
      RIV: Proceedings paper. English. United States of America.
      Čech, Petr (203 Czech Republic, guarantor, belonging to the institution) -- Chromý, Jan (203 Czech Republic, belonging to the institution) -- Chalupa, Štěpán (203 Czech Republic, belonging to the institution) -- Procházková, Eliška (203 Czech Republic)
      Keywords in English: communication; management; managerial communication; tourist industry
      Type of proceedings: pre-proceedings
      International impact: yes
      Reviewed: yes
      Changed by: Ing. Bc. Jan Chromý, Ph.D., učo 4147. Changed: 5/3/2020 07:57.
      More: https://is.ucp.cz/publication/23146/en
    5. MEASURING PRICE ELASTICITY AND ITS APPLICATION INTO THE REVENUE OPTIMIZATION PROCESS
      PETŘÍČEK, Martin and Štěpán CHALUPA. MEASURING PRICE ELASTICITY AND ITS APPLICATION INTO THE REVENUE OPTIMIZATION PROCESS. Online. In 11th INTERNATIONAL CONFERENCE PROCEEDINGS - HOSPITALITY, TOURISM AND EDUCATION. Prague: Institute of Hospitality Management in Prague 8., 2019, p. 87-94. ISBN 978-80-87411-87-2.
      Name (in English): MEASURING PRICE ELASTICITY AND ITS APPLICATION INTO THE REVENUE OPTIMIZATION PROCESS

      Keywords in English: Demand, Elasticity, Price
      Type of proceedings: pre-proceedings
      International impact: yes
      Reviewed: yes
      Changed by: doc. Ing. Martin Petříček, Ph.D., učo 14750. Changed: 28/10/2019 10:38.
      More: https://is.ucp.cz/publication/24465/en
    6. Smart Electronic System for Tracking Apprenticeships (Apprentice Track)
      CHALUPA, Štěpán. Smart Electronic System for Tracking Apprenticeships (Apprentice Track). 2019.

      International impact: yes
      Changed by: Ing. Štěpán Chalupa, Ph.D., učo 10522. Changed: 29/5/2019 08:49.
      More: https://is.ucp.cz/publication/23688/en
    7. USING BUSINESS MODELING AND SIMULATION FOR HOTEL OPERATIONS INNOVATION (CASE STUDY)
      PETŘÍČEK, Martin and Štěpán CHALUPA. USING BUSINESS MODELING AND SIMULATION FOR HOTEL OPERATIONS INNOVATION (CASE STUDY). In M. Bezpartochnyi. Organizational-economic mechanism of management innovative development of economic entities. Przeworsk: Higher School of Social and Economic, 2019. ISBN 978-83-937354-6-4.
      Name (in English): USING BUSINESS MODELING AND SIMULATION FOR HOTEL OPERATIONS INNOVATION (CASE STUDY)
      English. Poland.
      International impact: yes
      Reviewed: yes
      Changed by: doc. Ing. Martin Petříček, Ph.D., učo 14750. Changed: 29/1/2022 20:37.
      More: https://is.ucp.cz/publication/27945/en
    8. Using Google Analytics for Strategic Decision-Making in Marketing
      CHROMÝ, Jan, Štěpán CHALUPA and Petr ČECH. Using Google Analytics for Strategic Decision-Making in Marketing. In Khalid S. Soliman. Proceedings of the 33rd International Business Information Management Association Conference. Granada: International Business Information Management Association, 2019, p. 2091-2099. ISBN 978-0-9998551-2-6.
      RIV: Proceedings paper. English. United States of America.
      Chromý, Jan (203 Czech Republic, guarantor, belonging to the institution) -- Chalupa, Štěpán (203 Czech Republic, belonging to the institution) -- Čech, Petr (203 Czech Republic, belonging to the institution)
      Keywords in English: Google Analytics; strategy; visitors; journal
      Type of proceedings: pre-proceedings
      International impact: yes
      Reviewed: yes
      Changed by: Ing. Bc. Jan Chromý, Ph.D., učo 4147. Changed: 5/3/2020 08:01.
      More: https://is.ucp.cz/publication/23147/en
    9. VOV – ekonomická sekce
      CHALUPA, Štěpán and Martin PETŘÍČEK. VOV – ekonomická sekce. 2019.
      Changed by: Ing. Štěpán Chalupa, Ph.D., učo 10522. Changed: 29/5/2019 08:48.
      More: https://is.ucp.cz/publication/23689/en
    10. Využití daty řízené segmentace ve výuce marketingu (Use of Data-Driven Segmentation in Marketing Lecturing)
      CHALUPA, Štěpán and Martin PETŘÍČEK. Využití daty řízené segmentace ve výuce marketingu (Use of Data-Driven Segmentation in Marketing Lecturing). Media4u Magazine. Praha: Ing. Jan Chromý, Ph.D., 2019, roč. 16, p. 23-26. ISSN 1214-9187.
      Name in Czech: Využití daty řízené segmentace ve výuce marketingu
      Name (in English): Use of Data-Driven Segmentation in Marketing Lecturing

      International impact: yes
      Reviewed: yes
      Changed by: doc. Ing. Martin Petříček, Ph.D., učo 14750. Changed: 25/3/2019 08:53.
      More: https://is.ucp.cz/publication/23005/en
    11. Využití RFM analýzy při výuce optimalizace distribučního mixu hotelu (Use of RFM analysis in lecturing of hotel distribution mix optimization)
      CHALUPA, Štěpán. Využití RFM analýzy při výuce optimalizace distribučního mixu hotelu (Use of RFM analysis in lecturing of hotel distribution mix optimization). Media4u Magazine. Praha: Ing. Jan Chromý, Ph.D., 2019, vol. 2019, No 1, p. 40-43. ISSN 1214-9187.
      Name in Czech: Využití RFM analýzy při výuce optimalizace distribučního mixu hotelu
      Name (in English): Use of RFM analysis in lecturing of hotel distribution mix optimization

      Keywords in English: RFM analysis, distribution mix, optmization
      International impact: yes
      Reviewed: yes
      Changed by: Ing. Štěpán Chalupa, Ph.D., učo 10522. Changed: 1/4/2019 13:39.
      More: https://is.ucp.cz/publication/23105/en

    2018

    1. Data mining in reputation management
      CHALUPA, Štěpán. Data mining in reputation management. In Ing. Jan Chromý. Sborník recenzovaných příspěvků mezinárodní vědecké konference Média a vzdělávání - Media & Education. 1st ed. Praha: Extrasystem Praha, 2018, p. 47-50. ISBN 978-80-87570-41-8.
      Name (in English): Data mining in reputation management
      English.
      Keywords in English: Data Mining, Reputation Management, Concept Extraction
      Reviewed: yes
      Changed by: Ing. Štěpán Chalupa, Ph.D., učo 10522. Changed: 14/1/2019 12:43.
      More: https://is.ucp.cz/publication/22346/en
    2. Inovace systémů řízení subjektů cestovního ruchu pomocí nástrojů procesního řízení.
      CHALUPA, Štěpán. Inovace systémů řízení subjektů cestovního ruchu pomocí nástrojů procesního řízení. 2018.

      International impact: yes
      Changed by: Ing. Štěpán Chalupa, Ph.D., učo 10522. Changed: 29/5/2019 08:36.
      More: https://is.ucp.cz/publication/23685/en
    3. Interoperability of Hotel Information System – Case Study
      CHALUPA, Štěpán. Interoperability of Hotel Information System – Case Study. Praha: Vysoká škola hotelová v Praze 8, spol. s r.o., 2018, p. 32-40, 199 pp. ISBN 978-80-87411-93-3.
      Name (in English): Interoperability of Hotel Information System – Case Study
      English. Czech Republic.
      Keywords in English: System interoperability, Channel Management, hotel information system
      Changed by: Ing. Štěpán Chalupa, Ph.D., učo 10522. Changed: 14/1/2019 12:27.
      More: https://is.ucp.cz/publication/22345/en
    4. Job Fair VŠH
      CHALUPA, Štěpán. Job Fair VŠH. 2018.
      Name in Czech: Job Fair VŠH

      Changed by: Ing. Štěpán Chalupa, Ph.D., učo 10522. Changed: 11/6/2018 08:45.
      More: https://is.ucp.cz/publication/21128/en
    5. PRAVDĚPODOBNOSTNÍ SIMULACE VE VÝUCE REVENUE MANAGEMENTU (PROBABILISTIC SIMULATION IN TEACHING REVENUE MANAGEMENT)
      PETŘÍČEK, Martin and Štěpán CHALUPA. PRAVDĚPODOBNOSTNÍ SIMULACE VE VÝUCE REVENUE MANAGEMENTU (PROBABILISTIC SIMULATION IN TEACHING REVENUE MANAGEMENT). Media4uMagazine. Praha: Ing. Jan Chromý, Ph.D., Praha, 2018, vol. 15, No 3, p. 44-47. ISSN 1214-9187.
      Name in Czech: PRAVDĚPODOBNOSTNÍ SIMULACE VE VÝUCE REVENUE MANAGEMENTU
      Name (in English): PROBABILISTIC SIMULATION IN TEACHING REVENUE MANAGEMENT

      Keywords in English: Revenue Management, Simulation, Price Elasticity
      Reviewed: yes
      Changed by: doc. Ing. Martin Petříček, Ph.D., učo 14750. Changed: 14/9/2018 09:56.
      More: https://is.ucp.cz/publication/21385/en
    6. Smart Electronic System for Tracking Apprenticeships (Apprentice Track)
      CHALUPA, Štěpán. Smart Electronic System for Tracking Apprenticeships (Apprentice Track). 2018.

      International impact: yes
      Changed by: Ing. Štěpán Chalupa, Ph.D., učo 10522. Changed: 29/5/2019 08:49.
      More: https://is.ucp.cz/publication/23687/en
    7. The Impact of Online Reputation Management on Customesrs' Decision Making Process
      CHALUPA, Štěpán. The Impact of Online Reputation Management on Customesrs' Decision Making Process. Czech Hospitality and Tourism Papers. Praha: The Insitute od Hospitality Management in Prague, 2018, vol. 14, No 30, p. 3-15. ISSN 1801-1535.
      Name (in English): The Impact of Online Reputation Management on Customesrs' Decision Making Process
      Czech.
      Keywords in English: Customer behaviour, electronic word-of-mouth, user generated content
      Changed by: Ing. Štěpán Chalupa, Ph.D., učo 10522. Changed: 21/1/2019 08:53.
      More: https://is.ucp.cz/publication/22465/en

    2017

    1. Analýza tržního chování a inovace marketingové strategie dvou hotelů v oblasti Národního parku Šumava (Analysis and innovation of marketing strategy (the case of two Sumava region hotels))
      LUSTIGOVÁ, Zdena, Jan HÁN and Štěpán CHALUPA. Analýza tržního chování a inovace marketingové strategie dvou hotelů v oblasti Národního parku Šumava (Analysis and innovation of marketing strategy (the case of two Sumava region hotels)). Praha: GSI hotely, s.r.o., 2017, 50 pp. 1.
      Name in Czech: Analýza tržního chování a inovace marketingové strategie dvou hotelů v oblasti Národního parku Šumava
      Name (in English): Analysis and innovation of marketing strategy (the case of two Sumava region hotels)
      Economics. Czech. Czech Republic.
      Keywords in English: marketing strategy, innovation
      Reviewed: yes
      Changed by: doc. RNDr. Zdena Lustigová, CSc., učo 12440. Changed: 31/8/2017 11:51.
      More: https://is.ucp.cz/publication/19525/en
    2. How Do Prague Hotels Use Social Networks
      CHALUPA, Štěpán. How Do Prague Hotels Use Social Networks. Praha: Vysoká škola hotelová v Praze 8, spol. s r.o., 2017, p. 47-53. ISBN 978-80-87411-99-5.
      Name (in English): How Do Prague Hotels Use Social Networks
      English.
      Keywords in English: Social networks, hospitality industry, Facebook, marketing communication
      Changed by: Ing. Štěpán Chalupa, Ph.D., učo 10522. Changed: 11/6/2018 08:25.
      More: https://is.ucp.cz/publication/21125/en
    3. Studijní opora předmětu Hotelové informační systémy (Study material for Hotel Information Systems)
      CHALUPA, Štěpán. Studijní opora předmětu Hotelové informační systémy (Study material for Hotel Information Systems). Praha: Vysoká škola hotelová v Praze 8, spol. s r.o., 2017, 59 pp.
      Name in Czech: Studijní opora předmětu Hotelové informační systémy
      Name (in English): Study material for Hotel Information Systems
      Czech. Czech Republic.
      Keywords in English: hotel information system, reputation management, revenue management, e-business
      Changed by: Ing. Štěpán Chalupa, Ph.D., učo 10522. Changed: 29/8/2017 11:17.
      More: https://is.ucp.cz/publication/19468/en
    4. Studijní opora předmětu Hotelové rezervační a restaurační systémy (Study material for Hotel Reservation and Restaurant Systems)
      CHALUPA, Štěpán. Studijní opora předmětu Hotelové rezervační a restaurační systémy (Study material for Hotel Reservation and Restaurant Systems). Praha: Vysoká škola hotelová v Praze 8, spol. s r.o., 2017, 54 pp.
      Name in Czech: Studijní opora předmětu Hotelové rezervační a restaurační systémy
      Name (in English): Study material for Hotel Reservation and Restaurant Systems
      Czech. Czech Republic.
      Keywords in English: hotel information system, PMS, reservation system, POS
      Changed by: Ing. Štěpán Chalupa, Ph.D., učo 10522. Changed: 29/8/2017 11:18.
      More: https://is.ucp.cz/publication/19467/en
    5. Transaction data based hotel customer segmentation
      CHALUPA, Štěpán. Transaction data based hotel customer segmentation. In Proceedings of 10th International Scientific Conference. “Karviná Ph.D. Conference on Business and Economics”. Karviná: Silesian University, 2017, p. 74-82. ISBN 978-80-7510-265-2.

      Keywords in English: Transaction data, customer segmentation, segmentation in hospitality, TwoStep Cluster Analysis.
      Reviewed: yes
      Changed by: Ing. Štěpán Chalupa, Ph.D., učo 10522. Changed: 11/6/2018 08:28.
      More: https://is.ucp.cz/publication/21126/en
    6. Vybrané kapitoly z hotelnictví a gastronomie, svazek třetí: Online marketing
      HÁN, Jan, Štěpán CHALUPA, Zdena LUSTIGOVÁ, Jaromír PAŽOUT, Petr ŠALDA and Martina SOCHŮRKOVÁ. Vybrané kapitoly z hotelnictví a gastronomie, svazek třetí: Online marketing. první. Praha: Wolters Kluwer, 2017, 312 pp. Vybrané kapitoly z hotelnictví a gastronomie, 3. ISBN 978-80-7552-888-9.
      Changed by: doc. Ing. Jan Hán, Ph.D., učo 12793. Changed: 10/1/2018 12:57.
      More: https://is.ucp.cz/publication/20425/en

    2016

    1. Aktuální trendy online marketingu
      HÁN, Jan and Štěpán CHALUPA. Aktuální trendy online marketingu. 2016.

      Keywords in English: online marketing, hotels, direct booking, OTA
      Type of participation: requested lecture
      Changed by: doc. Ing. Jan Hán, Ph.D., učo 12793. Changed: 20/9/2016 16:58.
      More: https://is.ucp.cz/publication/17165/en
    2. DATA MINING IN HOSPITALITY
      HÁN, Jan, Zdena LUSTIGOVÁ and Štěpán CHALUPA. DATA MINING IN HOSPITALITY. Opava: Slezská univerzita v Opavě, 2016. ISBN 978-80-7510-203-4.
      Applied statistics, operational research. English. Czech Republic.
      Keywords in English: Data mining, text mining, hotel, reviews
      Type of proceedings: post-proceedings
      International impact: yes
      Reviewed: yes
      Changed by: Ing. Štěpán Chalupa, Ph.D., učo 10522. Changed: 26/9/2016 13:25.
      More: https://is.ucp.cz/publication/16526/en
    3. EYE TRACKING FOR IMPROVEMENT OF HOTEL BOOKING DESIGN
      LUSTIGOVÁ, Zdena and Štěpán CHALUPA. EYE TRACKING FOR IMPROVEMENT OF HOTEL BOOKING DESIGN. Opava: Slezská univerzita v Opavě, 2016. ISBN 978-80-7510-203-4.
      Applied statistics, operational research. English. Czech Republic.
      Keywords in English: Eyetracking, hotel, booking
      Type of proceedings: post-proceedings
      International impact: yes
      Reviewed: yes
      Changed by: Ing. Štěpán Chalupa, Ph.D., učo 10522. Changed: 26/9/2016 13:25.
      More: https://is.ucp.cz/publication/16525/en
    4. Perspectives of Social and Economic Development of the Sphere of Service in Russia and Abroad
      HÁN, Jan, Zdena LUSTIGOVÁ and Štěpán CHALUPA. Perspectives of Social and Economic Development of the Sphere of Service in Russia and Abroad. 1st ed. Kazan: Pechat-Servise XXI vek, 2016, p. 303-326. ISBN 978-5-91838-078-9.
      English. Russian Federation.
      Keywords in English: business process modelling, simulation, hospitality, datamining, eyetracking
      International impact: yes
      Reviewed: yes
      Changed by: doc. Ing. Jan Hán, Ph.D., učo 12793. Changed: 11/4/2016 15:50.
      More: https://is.ucp.cz/publication/16145/en
    5. Produktová nabídka českého lázeňství (Product Offer of Czech Spas)
      ATTL, Pavel, Štěpán CHALUPA and Petr STUDNIČKA. Produktová nabídka českého lázeňství (Product Offer of Czech Spas). Praha, 2016, 201 pp.
      Name (in English): Product Offer of Czech Spas
      Management, administration and clerical work. Czech. Czech Republic.
      Keywords in English: Czech Republic, spa industry, product
      Changed by: Ing. Pavel Attl, Ph.D., učo 4145. Changed: 20/3/2017 15:05.
      More: https://is.ucp.cz/publication/16205/en
    6. Resort Gastronomy Stand Service Simulation
      HÁN, Jan, Zdena LUSTIGOVÁ and Štěpán CHALUPA. Resort Gastronomy Stand Service Simulation. Praha, 2016, p. 38-46. ISBN 978-80-87411-75-9.

      Keywords in English: Hospitality, experimental research, modelling, optimization, processes, simulation
      Type of proceedings: pre-proceedings
      International impact: yes
      Reviewed: yes
      Changed by: doc. Ing. Jan Hán, Ph.D., učo 12793. Changed: 27/10/2016 11:08.
      More: https://is.ucp.cz/publication/17668/en
    7. Service blueprint and discrete simulation in hospitality practice (case study)
      HÁN, Jan, Zdena LUSTIGOVÁ and Štěpán CHALUPA. Service blueprint and discrete simulation in hospitality practice (case study). Acta academia karviniensia. Karviná: Slezská univerzita v Opavě, Obchodně podnikatelská fakulta v Karviné, 2016, XVI, 3., p. 16-24, 87 pp. ISSN 1212-415X.
      Name in Czech: Service Blueprinting a diskrétní simulace v pohostinské praxi (případová studie)
      English. Czech Republic.
      Keywords in English: hotel, modelling, service, simulation.
      International impact: yes
      Reviewed: yes
      Changed by: Ing. Štěpán Chalupa, Ph.D., učo 10522. Changed: 24/11/2016 08:21.
      More: https://is.ucp.cz/publication/17906/en

    2015

    1. System Modelling and Simulation in Hospitality Practice (Case Study)
      HÁN, Jan, Zdena LUSTIGOVÁ and Štěpán CHALUPA. System Modelling and Simulation in Hospitality Practice (Case Study). Praha, 2015, p. 69-79. ISBN 978-80-87411-70-4.

      Type of proceedings: pre-proceedings
      International impact: yes
      Reviewed: yes
      Changed by: doc. Ing. Jan Hán, Ph.D., učo 12793. Changed: 21/12/2015 15:44.
      More: https://is.ucp.cz/publication/15566/en

    2014

    1. ADVANTAGES AND LIMITS OF TEXT MINING SOFTWARE FOR ANALYSIS OF CUSTOMERS' REVIEWS ON BOOKING PORTALS
      LUSTIGOVÁ, Zdena and Štěpán CHALUPA. ADVANTAGES AND LIMITS OF TEXT MINING SOFTWARE FOR ANALYSIS OF CUSTOMERS' REVIEWS ON BOOKING PORTALS. In Metin Kozak & Nazmi Kozak. Proceedings of 7th World Conference for Graduate Research in Tourism, Hospitality and Leisure. Istanbul, Turkey, 2014, 6 pp.
      Name (in English): ADVANTAGES AND LIMITS OF TEXT MINING SOFTWARE FOR ANALYSIS OF CUSTOMERS' REVIEWS ON BOOKING PORTALS
      Applied statistics, operational research. English. Turkey.
      Keywords in English: business intelligence, data mining, text mining, customers relationship, hotel and spa industry
      International impact: yes
      Reviewed: yes
      Changed by: doc. RNDr. Zdena Lustigová, CSc., učo 12440. Changed: 27/2/2014 10:31.
      More: https://is.ucp.cz/publication/10875/en
    2. VYUŽITÍ SOFTWARU STATISTICA PRO ANALÝZU NESTRUKTUROVANÉHO TEXTU NA REZERVAČNÍCH PORTÁLECH (The use of STATISTICA SW for the analysis of unstructured text on booking portals)
      LUSTIGOVÁ, Zdena and Štěpán CHALUPA. VYUŽITÍ SOFTWARU STATISTICA PRO ANALÝZU NESTRUKTUROVANÉHO TEXTU NA REZERVAČNÍCH PORTÁLECH (The use of STATISTICA SW for the analysis of unstructured text on booking portals). Opava: Slezská universita Opava, 2014, p. 215-221, 6 pp. ISBN 978-80-7248-955-8.
      Name (in English): The use of STATISTICA SW for the analysis of unstructured text on booking portals
      Applied statistics, operational research. Czech. Czech Republic.
      Keywords in English: business intelligence; text mining; booking portals; customers review; hotel and spa industry
      Type of proceedings: post-proceedings
      International impact: yes
      Reviewed: yes
      Changed by: doc. RNDr. Zdena Lustigová, CSc., učo 12440. Changed: 17/2/2015 12:33.
      More: https://is.ucp.cz/publication/10872/en
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